Inside Sales Manager

Sorry, this job was removed Sorry, this job was removed at 07:00 p.m. (CST) on Sunday, Feb 09, 2025
Hiring Remotely in United States
Remote
Hardware • Healthtech
The Role

Description

We are seeking a highly experienced and energetic Sales Team Manager to lead and develop our dynamic Sales team.  The ideal candidate will have strong leadership skills, a successful background in Sales Management, excellent communication skills, and the ability to coach and mentor a team to achieve departmental goals. 

Schedule:

Available to work a mid-schedule such as 10 am – 6:30 pm or 11 am – 7:30 pm EST Monday through Friday and weekends as needed. 

Responsibilities:

  • Develop and implement effective Sales strategies and procedures to maximize lead to sale Conversion while maintaining positive customer relationships. 
  • Manage a team of Sales Agents, providing guidance, support, and training as needed. 
  • Monitor and analyze the performance of the Sales team, implementing measures to improve productivity and success. 
  • Review and evaluate Sales calls for accuracy, determining appropriate actions in accordance with company policies and legal requirements. 
  • Communicate with potential customers regarding their Sales experience with our Team and overall satisfaction of Sales Agent interactions. 
  • Maintain accurate and up-to-date records of all Sales activities, ensuring compliance with regulatory guidelines and internal policies. 
  • Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues. 
  • Stay current on industry trends and best practices in Sales, implementing new strategies or technologies as needed to improve efficiency and results. 
  • Prepare regular reports on Sales activities, presenting data and insights to upper management. 
  • Lead a team of customer focused and highly performing Inside Sales Representatives with enthusiasm and integrity. 
  • Hold regular one-on-one coaching sessions with direct reports to meet and exceed daily and weekly targets. 
  • Create and foster a productive achievement-oriented team environment. 
  • Assess and monitor agent interactions with customers via phone and email. 
  • Achieve or exceed sales Goals. 
  • Motivate and maintain high morale and culture of success. 
  • Provide coaching and ongoing training to agents to develop closing skills. 
Requirements

Required Skills:

  • Proven leadership skills, with the ability to motivate and guide a team to achieve targets and deadlines. 
  • Excellent verbal and written communication skills, with the ability to effectively instruct and inform direct reports to reach outstanding results. 
  • Exceptional organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously. 
  • Analytical mindset, with the ability to read KPIS, identify trends, and make decisions leading to improvements of the team’s results. 
  • Proficiency in CRM software (Salesforce a plus) and call center platforms (Five9 a plus). 
  • Strong problem-solving skills, with the ability to think creatively and find innovative solutions to sales and market place challenges. 
  • Strong interpersonal skills, with the ability to build and maintain positive relationships with customers and colleagues. 
  • Demonstrate great levels of professionalism, honesty, and drive, with a passion to excel. 
  • Excellent problem-solving skills, time management, organization, and multi-tasking abilities. 

Required Qualifications:

  • Minimum of 3-5 years of experience in sales supervision or management role. 
  • Prefer BA/BS; High School Diploma or GED required. 
  • Background in meeting and exceeding sales goals as both a leader and individual a must. 
  • Proven track record of developing sales talent. 
  • Stable, relevant work history.
  • Excellent computer skills, including proficiency in Microsoft Office Suite. 
  • Must pass a background check and drug screen. 
  • Available to work a mid-schedule such as 10 am – 6:30 pm or 11 am – 7:30 pm Monday through Friday and weekends when needed. 
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation & Public Holidays)
  • Short Term & Long Term Disability
  • Retirement Plan (401k)

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The Company
Philadelphia, PA
168 Employees
Hybrid Workplace
Year Founded: 2005

What We Do

Medical Guardian is a leader in connected care, revolutionizing how older adults age in place through innovative medical alert systems. Our mission is to empower our customers to live a Life Without Limits. Whether they’re looking for an in-home system, mobile device or wearable medical alert smartwatch, Medical Guardian has the product that will fit their lifestyle and needs.

Founded in 2005, Medical Guardian has grown exponentially to become a leading provider of personal emergency response systems. In 2018, Medical Guardian was ranked in the Inc. 5000 Fastest-Growing Private Companies in America list for the sixth consecutive year, with a three-year revenue growth of 156%. It was also ranked #23 in the Philadelphia 100 and #7 in Philadelphia Business Journal’s Soaring 76.

Our success comes from our dedication to providing best-in-class service because we know that we are doing more than selling medical alert devices; we’re helping older adults nationwide take the next chapter of their life—head-on.

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