Inside Sales, Intrusion & Monitoring Services

Paladin Technologies has emerged as one of the largest complex systems integrators in North America. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a North American scale, while providing local support.

The Vancouver-based Inside Sales position will work closely with the Intrusion and Monitoring team to ensure that our customers are provided with the highest quality service. The ideal candidate will have superior customer service and sales skills, and must be highly organized and able to prioritize. We are growing rapidly across Canada, and our Inside Sales position must thrive in a fast-paced environment. 
 

GENERAL ACCOUNTABILITI:  

• Support selling and administration of intrusion and monitoring services from our ULC Central Station, as well as supporting internal team members (outside sales, project management and service department) in the sale of these services.   
• Review and assess business alarm requirements for monitoring requests and prepare BOM and quotations for end-user clients and team members. 
• Responsible for getting client approvals and supporting team members with Intrusion and monitoring sales. 
• Responsible for sales administration for new alarm customer and moves, adds changes (MAC’s) in the system. 
• Support customer care and central station with new customer and account set up. 
• Work collaboratively with Operations, IT, Engineering and other corporate departments to drive success of Monitoring services. 
• Support interaction and contact with customers requiring monitoring services. 
• Provide a timely and accurate response to customers’ required proposal and/or bid circumstance. 
• Propose and present new solutions for security, integrated systems technologies, and infrastructure related to monitoring services. 
• Follow up on all sales leads and maintain system, opportunities, and forecasting. 
• Strong communication skills with the ability to engage with customers and team members. 
• Possesses a positive attitude, self-motivated, passionate, committed to success and quality. 
• Perform additional duties as required. 

REQUIRED QUALIFICATIONS:

• Strong computer skills, with advanced proficiency in Microsoft Office and project / quoting software.
• Minimum of 1 year experience with alarms and/or integrated systems.
• Excellent written and verbal communication, as well as interpersonal skills.
• Excellent organization and attention to detail.
• Able to work independently, manage time effectively, and work with multiple deadlines.

PREFERRED QUALIFICATIONS:

• Experience in a technical sales role, producing quotes, estimates, and project design.
• Post-secondary education in electronics, electrical, or equivalent.

SUCCESS FACTORS:

• Accountability: takes ownership & responsibility for quality and timeliness of commitments.
• Results Driven: ability to focus on detailed outcomes and the means by which they are achieved.
• Leverages Collaborative Relationships: cultivating win-win relationships and advancing Paladin’s market position.
• Business Development: Quick to recognize and act on an opportunity. Knows how to close. Knows how to make a profit.
• Masterful in front of the Customer: Goes the extra mile to know and understand the customer’s business and their needs. 

PROFESSIONAL COMPETENCIES: 

• Excellent customer relation skills.
• Excellent written and verbal skills in one on one and large group situations.
• Excellent inter-personal skills including client and employee relations.
• Ability to organize workload for effective implementation.
• Ability to multi-task while working under deadlines and time constraints.
• Efficient in standard business software (Microsoft Office, Outlook, Onenote, Visio).
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to function as an effective team member in a collaborative sales environment.
• Ability to adapt as the external environment and organization evolves.

Why Join Us?

• Online learning management portal available for continuous development  
• Extended health insurance – medical and dental
• Employee Family Assistance Program, Paid Time Off, and vacation time
• Group Registered Retirement Savings Plan (RRSP) matching
• Team events throughout the year.

PHYSICAL DEMANDS:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.  
Must be able to effectively communicate, (i.e. see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment 
WORKING CONDITIONS: 
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.  
The office is clean, orderly, properly lighted and ventilated.  Noise levels are considered low to moderate. 

Pay: $50,000 - $60,000 DOE