A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Job Summary
Responsible for ensuring accurate order processing, pricing, and procurement while delivering dependable service to customers. Supports associates and customers through transparent communication, teamwork, and unwavering commitment to operational excellence.
Major Tasks, Responsibilities and Key Accountabilities
Processes orders across multiple channels, including phone, email, text, and counter, ensuring accuracy and timely service delivery.
Manages basic pricing within established guidelines to maintain margin goals.
Coordinates non-stock procurement and logistics to meet customer needs.
Handles payments securely, including credit card, check, and cash transactions.
Identifies stock products and recommends comparable alternatives to support customer requirements.
Ensures service commitments through proactive coordination and follow-up.
Maintains accurate records and documentation for transactions and procurement activities.
Guides and trains junior associates to promote teamwork and dependable performance.
Nature and Scope
Refers complex, unusual problems to supervisor.
Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
None.
Work Environment
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Typically requires overnight travel less than 10% of the time.
Education and Experience
HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.
Preferred Qualifications
1 to 2 years' inside sales or customer service experience.
Ability to manage procurement processes and coordinate logistics.
Strong organizational skills for handling multiple priorities.
Demonstrates leadership qualities through mentoring and guidance.
Proficient in order management systems and basic reporting tools.
If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.
For Hawaii job seekers:
Pay Range
Hawaii law requires the posting of the salary range for advertised jobs. This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors. For additional details on benefits, please review the full job description on White Cap Jobs
Skills Required
- High school diploma or GED
- Specialized skills training or certification may be required
- Generally 2 to 5 years of experience in the area of responsibility
- 1 to 2 years of inside sales or customer service experience
- Ability to manage procurement processes and coordinate logistics
- Strong organizational skills for handling multiple priorities
- Leadership qualities demonstrated through mentoring and guidance
- Proficiency in order management systems and basic reporting tools
White Cap Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about White Cap and has not been reviewed or approved by White Cap.
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Leave & Time Off Breadth — Time off offerings include vacation, paid holidays, sick time, a wellness day, and parental leave, with flexibility to take time when needed. Some roles follow Monday–Friday schedules without weekends, supporting work-life balance.
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Retirement Support — Retirement savings are supported by a 401(k) with employer matching contributions. This complements other financial programs like HSAs/FSAs to strengthen overall financial security.
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Flexible Benefits — The package spans medical, dental, vision, company-paid life and disability, HSAs/FSAs, and an EAP, alongside options like legal and identity protection. Tuition and adoption reimbursements add flexibility for different life stages.
White Cap Insights
What We Do
White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets. White Cap operates approximately 500 branches across North America with more than 10,500 employees supporting approximately 200,000 customers. For more information about White Cap, visit about.whitecap.com
