Inside Sales Executive

Job Role: Inside Sales Executive 

Location: Nth Macedonia 

Reporting to: Global Commercial Director 

Established in 1984, MAK-SYSTEM’s vision is to design, develop, and deliver globally best-of-breed software to manage Blood, Plasma, Tissue, and Cells from end to end using the best technologies and functionalities for the patient’s benefit. Our software solutions continuously support the digital transformation of organizations such as 

• Blood Centers 

• Plasma Centers 

• Transfusion Services 

• Tissue Banks 

• Stem Cell Labs 

• Cell and Gene Therapy (SME to Big Pharma, CMOs, Hospitals) 

The Inside Sales Executive will be responsible for generating new business with existing customers by using upselling and cross-selling tactics.  This role will be responsible for generating and closing small/professional sales globally (PFS) and managing sales opportunities for Spanish and French hospitals. 

If you are passionate about sales, health, and you thrive in a fast-paced, high-energy environment, then this role is for you. We are looking for someone who enjoys building meaningful relationships and can deliver excellent service to our clients. The Inside Sales Executive will be responsible for generating & closing small deals/professional services with existing customers by using upselling and cross-selling tactics. 

Key Responsibilities:

• Small Sales: Own relationships and sales opportunities across the France & Spain Small Hospital category, developing and executing a quarterly business plan to deliver sales targets for this category 

• Professional Services:  Leverage the network of SDMs and PMs to identify Professional Services sales opportunities, developing and executing a quarterly business plan to deliver sales targets for this category 

• Renewals & Maintenance Contracts:  Own relationships with customers on Maintenance Contracts, developing and executing a quarterly business plan to deliver sales targets for this category Manage customer renewal processes for assigned customers/regions 

• Generate & Qualify Leads:  Through the network of SDMs and Project Managers, generate and qualify sales opportunities with existing customers.  Ensure Sales Force contains accurate information for pipeline management 

• Quote Generation: Prepare quotes and options for potential opportunities, liaising with PFS Managers and other colleagues to provide inputs  

• Invoice Generation: Provide information to Finance teams to drive timely invoicing.  Follow up with clients as needed to ensure timely payment 

• Client Relationships: Build strong relationships with clients, understanding their business, their contracts, their needs and opportunities for further partnership with MAK-SYSTEM. 

• Bid Management: Support Commercial Leaders in bid and tender processes for new logos, large renewals and MAK.care conversions 

• Data Management: Ensure SalesForce is regularly maintained with complete and accurate data for scope of opportunities and pipeline  

• Marketing & Social Media: Provide ideas for content Marketing initiatives, for Social Media and for reach out campaigns to existing customers. 

 Objectives:

• Increased Sales 

Compliance Obligations:

The employee is required to comply with all applicable data protection and information security policies and procedures relevant to its role. This includes actively supporting the principles of privacy by design and confidentiality when handling personal and health-related information, as applicable to its role. 

The employee shall: 

• Ensure appropriate handling of personal and health information in line with confidentiality and integrity standards; 

• Report suspected data breaches or security incidents promptly; 

• Follow established access control, data classification, and secure communication protocols; 

• Participate in mandatory training and audits related to information security and data protection;  

• Apply the company's best practices and guidance to safeguard information assets and support the company's compliance; and 

• Practice responsibilities as defined in the Information Security Policy in accordance with the employee’s role. 

Skills/Experience/Qualifications:

• Bachelor degree in Marketing, Sales, IT or Biological sciences 

• Experience in hospital medical device /pharma sales OR experience in IT Healthcare sales 

• Able to analyse customer and market trends 

• Creative, with ability to generate ideas and content for marketing materials 

• Highly collaborative, partnering with colleagues across functions and geographies  

• Motivated, autonomous and able to juggle multiple priorities  

• Someone who operates with pace, makes things happen and can respond quickly to issues 

• Excellent written and verbal communication skills in English 

• Experience selling blood centre, transfusion or therapeutics software would be an advantage 

• French or Spanish language skills would be an advantage 

What can you expect from us:

• Comfortable, friendly, professional, and supportive work environment;
• Hybrid work model with a minimum of 2 days per week in the office.
• Private health insurance, sponsored sports and fitness activities, a free meal, fruit and beverages at the office;
• Opportunity to gain international business experience, working for world high-class companies;
• Possibility for personal and professional growth within a stable environment with ongoing training and support;
• Open door policy to all levels of management – everyone’s ideas are listened to and highly appreciated.
• Regular salary reviews
• Annual bonus scheme
• Annual training plans
• English Business classes