Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.
Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition.
Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.
The Role
As an Inside Sales Executive you will support and manage unassigned merchants by assisting with onboarding, addressing inquiries, processing orders, and delivering tailored solutions to enhance sales and customer satisfaction.
Responsibilities
- Manage the Greek unassigned clientele (merchants without account manager);
- Assist new merchants to complete their self-onboarding process;
- Answer questions about company’s products and services;
- Question customers’ needs and close sales deals;
- Go the ''extra mile'' with selected clients of greater anticipated value to offer customized solutions and secure sales;
- Take and process orders in an accurate manner;
- Conduct cross sell / upsell / win back campaigns in the country's unassigned clientele;
- Provide liaison support for existing merchants on support issues;
- Handle grievances to preserve the company's reputation.
At Viva.com, we believe in amplifying human potential through AI. When you join us, you're stepping into a future-forward environment where technology empowers every role, driving smarter, more efficient.
Requirements
- Good knowledge of relevant computer programs (e.g., CRM software), telephone systems, and a willingness to work alongside AI-enhanced tools for smarter workflows;
- Ability to learn about products and services and describe/explain them to prospects, using digital resources and AI-driven insights when applicable;
- Excellent knowledge of English;
- Excellent communication and interpersonal skills;
- Outstanding negotiation skills with the ability to resolve issues and address complaints, supported by AI-driven customer interaction data where available;
- A Bachelor’s degree will be considered a plus;
- Any relevant previous experience in aftersales or account management departments will be considered as a plus;
- Curiosity for AI in customer support, with a mindset open to learning and working with evolving technologies.
Benefits
💸 Competitive compensation package;
🎯Monthly and quarterly bonus based on your performance and target achievement;
🏥 Private health insurance for you and your family;
💻 Top of the Line tools and equipment;
📚 Career development and regular feedback to develop your skills;
🏃🏽♂️ Employee Wellness Program like Daily group sessions led by professional coaches.
What We Do
Viva.com is Europe’s first acquirer powering merchant payments acceptance across 24 countries and 1165+ devices. With an ECB approved banking license and presence in 24 European markets, Viva.com’s Tap on Any Device technology for in-store payments, Smart Checkout payment gateway for online payments, and marketplace payment solution, help European businesses of any size to accept and manage payments how they want. All of Viva.com’s technology is built in-house over MS Azure, and is fully scalable, supporting any payment checkout journey. Viva.com provides a seamless, conversion-boosting omnichannel payments platform, featuring acceptance of 40+ payment methods across 17 languages and 9 currencies. Viva.com’s ever-expanding financial services' suite includes value added features such as Real-Time Settlement; Offline Payments minimising chances of losing a sale; a Viva.com business debit card to manage corporate expenses, while reducing acceptance fees to as low as 0%; and Merchant Advance. Learn more at viva.com
