Inside Sales Executive (Remote)

Sutherland seeks a digitally savvy, data driven Inside Sales Executive to join our Business Development team. This role is critical to expanding Sutherland’s market presence by identifying, qualifying, and advancing new business opportunities with a focus on digital transformation services, AI, automation, and analytics solutions. The ideal candidate will combine strategic consultative selling skills, deep digital acumen, and an ability to engage with C-suite stakeholders, ultimately driving revenue growth and enhancing client partnerships in a highly competitive, technology-driven environment.

Job Description

The Inside Sales Executive will play a pivotal role in generating pipeline opportunities, qualifying leads, and supporting deal progression within the Business Development (BD) function. Working in close collaboration with marketing, solution teams, and delivery leadership, this role requires a deep understanding of digital customer experience (CX), AI-driven solutions, data analytics, and omnichannel engagement strategies. The executive will leverage market insights, predictive analytics, and customer intelligence to build compelling, data-supported value propositions that drive business impact for clients.

KEY RESPONSIBILITIES:

• Lead Generation & Qualification: Source and qualify new leads through inbound, outbound, event-driven, and prospecting.
• Pipeline Management: Build and manage a healthy, balanced, full-funnel sales pipeline across all Sutherland services, ensuring consistent movement of opportunities from prospecting to closure.
• Consultative Solution Selling: Position Sutherland’s digital-first, AI-enabled solutions effectively by understanding client pain points, business needs, and operational challenges.
• Data-Driven Storytelling: Leverage customer, operational, and market data to present clear, business-impacting value propositions.
• Client Engagement: Initiate and support executive-level conversations with prospective clients, including CxOs, to influence digital transformation agendas.
• Market & Competitive Intelligence: Stay ahead of industry trends, competitive movements, and emerging technology innovations to inform sales strategies.
• Collaboration: Partner with marketing, tech, and delivery teams to align go-to-market (GTM) efforts and craft tailored solutions.
• Operational Excellence: Track and optimize key KPIs including sales cycle length, proposal-to-win ratios, and conversion rates.

QUALIFICATIONS:

A. Education & Experience

• Bachelor's or master's degree in business, Data Science, Technology, or related field.
• Prior experience in a B2B, technology-driven consulting, inside sales, or digital transformation sales environment.
• Familiarity with BPO, IT services, or enterprise solutions preferred.

B. Critical Competencies

• Digital & Technology Acumen: Deep understanding of AI, automation, cloud, SaaS, and digital CX platforms.
• Data-Driven Decision Making: Strong analytical skills with the ability to translate data insights into sales strategies.
• Consultative Selling & Business Case Development: Ability to develop compelling ROI models and business-impact cases.
• Market Intelligence: Awareness of industry disruptions, competitor strategies, and digital trends.
• Customer-Centric Approach: Proficient in customer journey mapping, VoC analysis, and personalization tactics.
• Agility & Adaptability: Thrive in fast-paced, evolving environments; able to pivot strategies quickly.
• Stakeholder Management: Capable of building executive-level relationships and driving cross-functional collaboration.
• Communication & Storytelling: Exceptional skills in presenting data-supported narratives and influencing decision-makers.

Key Result Areas (KRAs):

Measure of Success

Pipeline Growth & Health;

Growth in qualified opportunities across all services

Revenue Generation;

New revenue from digital transformation deals, ACV/TCV targets

Lead Conversion Rates;

Qualified leads, lead-to-opportunity, and opportunity-to-close conversion rates

Consultative Sales Impact;

Number of consultative engagements and business cases developed

CxO-Level Engagements;

Number of strategic, executive-level conversations initiated

Market Positioning & Thought Leadership;

Participation in industry events, publications, and content contributions

Sales Cycle Optimization;

Reduction in average deal closure time and dwell time within pipeline stages

Operational Efficiency;

Proposal-to-win ratio improvements, adherence to pipeline progression KPIs

Client Retention & Expansion;

Growth in upsell/cross-sell opportunities within existing accounts

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