Inside Sales Engineer

About the role:

We are seeking an Inside Sales Engineer with sufficient technical background to be able to read a mechanical drawing to sell spare parts and overall after sales services to our customers, supporting their growth and equipment availability. This role is ideal for someone who understands complex industrial equipment systems and can travel up to 20% of the time. You will work directly with customers, review mechanical drawings and bills of material (BOMs), and collaborate cross-functionally with engineering, purchasing, and operations to ensure accurate pricing, lead times, and order fulfillment.

What You’ll Do:

Technical Sales & Customer Support

• Act as the primary technical and commercial contact for customers requesting spare parts, warranty support, and service-related solutions.
• Prepare detailed spare parts quotations and proposals, ensuring technical accuracy and alignment with pricing policies.
• Convert approved quotes into sales orders and actively manage orders through delivery.
• Advise customers by phone, email, and customer portals on parts selection, compatibility, and replacement recommendations.

Technical Interpretation & Documentation

• Read and interpret mechanical drawings, schematics, and exploded views to correctly identify spare parts.
• Analyze and work directly from bills of material (BOMs) to determine correct components, revisions, and configurations.
• Validate part numbers, pricing, availability, and lead times with internal teams.
• Proactively communicate order status updates, delivery changes, or technical issues to customers.

Cross-Functional Collaboration

• Coordinate with Engineering, Purchasing, Project Management, Sales, and Operations to meet customer expectations.
• Escalate technical, delivery, or quality issues as needed and drive resolution.
• Support margin improvement through accurate quoting and cost/price structure awareness.

Travel & Customer Site Support

• Travel up to 20% to customer sites to assist with:
  • Parts identification
  • Technical clarification
  • Service coordination
  • Relationship management
  • Participating in on-site customer meetings when technical or commercial complexity requires direct support

Qualifications:

• Preferred experience – selling equipment/systems (e.g., Filtering systems, robotics systems, CNC equipment, paper machines, liquid filling equipment, complex motors, equipment for the defense or aerospace industry).
• Associate degree or Junior Technical College, or a combination of related education and experience.
• Prior experience in a sales role, specifically parts is desired.
• Experience interpreting mechanical drawings.
• Proficient in Microsoft Products, SAP experience is a plus.

About Us:
Fameccanica North America is a leader in industrial automation, dedicated to the design, development and manufacture of technologies, products, and services. Through our constant research and innovation activities, we aim at improving industrial processes and production for our customers. Talent applied to industrial innovation develops into care and attention: we find sustainable solutions for the benefit of our clients, consumers, and employees. Our idea of innovation starts from the present but looks to the future, in order to best meet tomorrow's challenges.

Apply online today!

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