Description
Equipment & Controls, Inc. is a successful and innovative Emerson Impact Partner. ECI provides an entrepreneurial opportunity for each employee to achieve our common mission of Delivering Successful Customer Outcomes 100% of the Time. Our customer base includes oil and gas, chemical, power, food and beverage, mining and metals, life sciences, pulp and paper, refining, petrochemical, OEM and nuclear industries. With offices in Pennsylvania, West Virginia, and Ohio, ECI is the region’s leader in process control and industrial automation products and solutions. We seek individuals that share our passion for excellence.
Business Unit/Department: Remote Automation Solutions
Location: Lawrence, PA
Job Summary:
Inside Sales is a pivotal area for ECI. This position is responsible for maintaining a relationship with our customers, who are number one priority, while also growing and leveraging internal relationships. While utilizing an engineering background to size and select the appropriate solution for the customer, you would also need to be highly adaptable to adjust to our customer’s needs. You would be the technical resource for the customer, but they also would trust you to have their orders delivered on time or provide an alternative solution if the lead time is a constraint. This position has a direct relationship with our account managers and together you would build a relationship with a specific territory area.
Essential Duties and Responsibilities:
- The primary function of the Inside Sales Engineer/Specialist will be to serve our customer’s needs through superior customer service including solution selling as well as product and application knowledge.
- Be responsible for inside sales and technical support for the full range of ECI’s Remote Automation Solutions products and services including, but not limited to, the Emerson brands of flow computers and RTUs/PLCs as well as peripheral components and services.
- Identify and qualify sales opportunities, apply knowledge of customer’s business and establish a value proposition that results in sales.
- Works with multiple departments and support staff to provide customer solutions quickly and efficiently.
- Utilizes CRM and other applicable tools to manage business processes.
- Ensures customer receives timely responses on requests.
- Maintains comprehensive customer support with a primary base on customer retention.
Requirements
The Ideal Candidate:
- Will possess a four-year engineering degree or equivalent industry experience.
- Will possess at least 1-3 years of inside sales/application engineering experience with natural gas/industrial manufacturing accounts, including working with large, complex accounts with both individual and team responsibilities.
- Will demonstrate an understanding of the technical and business challenges faced by this market and proven ability to develop and deliver solutions.
- Excellent organization and ability to multi-task.
- Strong effective written and excellent oral communication skills with the ability to connect effectively across virtual platforms.
- Must have a strong work ethic.
- Must be a team player able to work closely with Account Managers and representatives from other business units.
- Strong drive and initiative, highly motivated.
- Strong customer service skills, including the ability to develop rapport and trust with customers while creating dependency.
Core Competencies:
- WORK COLLABORATIVELY - Promote an inclusive and positive work environment that encourages collaboration and team building across all levels of the organization. Work with others to resolve obstacles that may prevent the organization from achieving its mission.
- CUSTOMER FOCUS - Demonstrate the desire and knowledge to understand customer needs. Provide personalized, professional and courteous service, accurate information, continuous communication and the ability to handle customer concerns in an appropriate manner.
- INTEGRITY - Behave ethically, act fairly and take responsibility for accomplishing work goals.
Additional Details
We provide our team with everything needed for success, including world-class products, excellent initial and ongoing training and top notch work equipment. We reward hard work and success with a competitive base salary and benefits package, as well as a retirement savings program, which includes 401(k) with company match and profit sharing. Salary is based on experience. EEO/AA/M/F/Veteran/Disability
Skills Required
- Four-year engineering degree or equivalent industry experience
- 1-3 years of inside sales/application engineering experience with natural gas/industrial manufacturing accounts
- Knowledge of Emerson brands, flow computers, RTUs/PLCs, and related peripheral components/services
- Ability to size and select appropriate technical solutions and deliver them on time
- Experience using CRM and business process tools
- Excellent organization and ability to multitask
- Strong written and oral communication skills, including virtual communication
- Team player able to work closely with Account Managers and other business units
- Strong customer service skills; ability to develop rapport and trust with customers
- Strong drive, initiative, and strong work ethic
What We Do
Equipment & Controls, Inc. is a successful and innovative Emerson Impact Partner that serves the process control industries. They focus on delivering successful customer outcomes for a diverse client base, including sectors such as steel, power, chemical, refining, pulp & paper, and natural gas, by providing a range of cost-effective products and services to these industries.
