What you will do
Inside Sales Team Engineer is a key role reporting to Inside Sales Leader. You will be based in Dubai and support the UAE customers by identifying the requirements from Field Operations, Telephone / Email interaction with the customer, and offering standard and specific solutions and services. This in order to retain customers and maximize opportunities and their success ratio.
The IS Engineer collaborates with Outside Sales, Field Operations, Customer representatives, and technical services resources to ensure proposals include technical solutions that accurately address customer needs, adhering to JCI’s standards and specifications.
How you will do it
As an IS Engineer, you will be the key point of contact for clients for answering queries and providing basic technical advice and information on new product introductions and modifications.
You will handle Security (Service) system inquiries, follow up with the customers, build and maintains good relationships through at all levels, and coordinate new and repeat sales to ensure 100% customer satisfaction and account retention.
Key aspects of the Inside Sales – Renewal and Labor & Material role are:
Create proposal through CPQ / pricing tools / Service selection tool
Partner with local area team for
Onsite asset counts/site details
Review and understand the PPM Reports and MRF for labor and material jobs
Guidance on pricing
Upsell opportunities
Review for proposal prior to customer submission
Review & approval of Order Receipt
Outbound regular calling/ Email for follow up & secure the LPO.
Capture & update all actions in SFDC
Call/e-mail customers with outstanding / soon to expire proposals
You will contribute to sales effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
What we look for
Required
Bachelor’s degree in Electronics engineering or equivalent
3 Years minimum experience in sales/estimation in Security systems and Building Technology Industry
Track record of over-achieving goals
Strong knowledge of MS Excel & Word
Quick quotation preparation.
Technically strong in design & Estimating of CCTV, ACS, Gate barrier, ANPR and Physical security system.
Demonstrated ability to influence account decision makers at key levels
Experience working with a CRM database
Ability to rapidly build knowledge of Johnson Control’s product lines, Tier 1,2,3 product ranges such as Axis, Pelco and Hanwha, Etc..
Experience working with a Sales force CRM database would be a plus.
Top Skills
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.
Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
