Starting Salary: $57,000
Location: Burlington, ON
Must have a valid DZ license with at least 2 years of experience in product delivery.
Job Type: Full-time
Job Summary:
The Inside Sales Representative plays a pivotal role in driving business growth, building strong customer relationships, and ensuring exceptional service. Based primarily in-store, you will manage customer inquiries, process orders, provide technical product recommendations, and proactively support sales expansion. Additionally, to support operational needs during peak demands or urgent requests, this role occasionally serves as a hotshot driver to perform local deliveries as required.
Key Responsibilities:
Proactively identify and contact potential and existing customers via phone and email to present Air Liquide Canada Inc.’s products and services.
Develop a deep understanding of customer requirements and recommend appropriate solutions from our extensive product portfolio (industrial gases, welding supplies, and equipment).
Prepare and deliver compelling sales proposals, quotes, and process sales orders accurately across internal systems.
Negotiate pricing and terms with customers to achieve mutually beneficial agreements.
Manage and grow a dedicated customer base, ensuring high levels of satisfaction and retention.
Maintain up-to-date customer records and sales activities in the CRM system.
Collaborate with outside sales representatives and store operations to maximize sales opportunities and ensure seamless service.
Meet and exceed assigned Key Performance Indicators (KPIs).
Serve as an occasional backup / hotshot driver to handle urgent or ad-hoc customer deliveries as business needs arise.
Safely operate delivery vehicles requiring a DZ license in full compliance with transportation and safety regulations.
Ensure prompt, safe, and courteous delivery or pickup of cylinder gases, equipment, and freight when stepping in for delivery duties.
Required Qualifications
Valid DZ driver's license with air endorsement, a clean driver's abstract, and a minimum of 2 years of commercial driving/delivery experience.
2+ years of experience in a retail, counter sales, or industrial inside sales environment.
High school diploma or equivalent.
Strong knowledge of Google Workspace (G Suite) and general computer systems.
Ability to physically lift up to 50 lbs on a repetitive/regular basis.
Excellent customer service focus, strong communication skills, and a strong commitment to promoting a safe working environment.
Preferred Qualifications
Knowledge of welding processes, industrial tools, and compressed gas products is a strong asset.
Experience using SAP or a similar ERP/CRM system is an asset.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Skills Required
- 2+ years of experience in a retail or industrial sales environment
- Strong knowledge of Google Workspace (Google Suite) and general computer systems
- High school diploma or equivalent
- Excellent customer service focus and a positive attitude
- Ability to physically lift up to 50 lbs on a regular basis
- Commitment to promoting and maintaining a safe working environment
- Knowledge of welding processes and products
- Experience using SAP
Air Liquide Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Air Liquide and has not been reviewed or approved by Air Liquide.
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Healthcare Strength — Health insurance and life coverage are broadly provided under a global common care baseline that includes inpatient and outpatient healthcare. Dental and vision coverage are present in many locations, and short-term disability provisions have been enhanced.
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Parental & Family Support — Policies provide at least 14 weeks of fully paid maternity leave globally and paid parental leave for non-birthing parents in the U.S. Childcare benefits are available in some countries as part of the package.
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Strong & Reliable Incentives — Annual incentive bonuses, performance bonuses for exceeding goals, and profit-sharing are integrated into the total rewards structure. Feedback suggests additional earning avenues like overtime can further augment pay in eligible roles.
Air Liquide Insights
What We Do
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 75 countries with approximately 66,400 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
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