We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary:
CVS Health has a powerful purpose – “Helping people on their path to better health.” To enable this purpose, we have several initiatives, existing and new, that are re-inventing pharmacy and enabling better health outcomes. In Omnicare, we support our company’s purpose by delivering practical and innovative solutions to address the needs of continued care communities. The Inside Sales Development Associate is responsible for ensuring quality pipeline foundation through strategic support of positive client interface from lead generation through contract negotiation and close.
The Inside Sales Development Associate has ownership of qualified lead generation against prospect profitability, timelines and market segmentation. The role provides material and strategy support for needs and discovery meeting preparation, proposal development and contract negotiation and closure.
The Inside Sales Development Associate will have the opportunity to impact our business in the following ways:
- Generates leads and contributes to pipeline development aligned with respective budget as measured by key performance indicators (KPI’s) within Market-Based Sales Team.
- Prioritizes opportunities based upon profitability, customer timelines, and market segmentation.
- Tracks lead opportunities resulting from marketing campaigns. Takes appropriate steps to review and report campaign effectiveness and takes appropriate action to follow-up on opportunities.
- Aligns overall sales strategy with market team performance to budget.
- Effectively leverages the Omnicare Value Proposition and develops initial relationships with prospects in order to create a viable lead.
- Ensures quality pipeline foundation by providing appropriate sales materials and strategy to support positive client interface during needs and discovery through contract negotiation and close.
- Assists Market-Based Sales Team with the preparation of proposals and presentations.
- Supports efficient contractual negotiations by leveraging salesforce contract initiation form (CIF) process with appropriate escalations to achieve resolution.
- Consistently and effectively utilizes the customer relationship management system and available marketing and sales effectiveness tools and resources.
- Regularly contributes to the overall effectiveness of the entire market-based team. This includes regularly collaborating and communicating with Sales Executives, Sales Support Supervisor, or other key stakeholders.
- Actively participates in pipeline reviews and discussions with direct manager and other key stakeholders.
- Regularly assesses risks and opportunities and partners to create appropriate action plans. Maintains an ongoing knowledge of competitive threats and regularly shares this information with others in order to proactively maintain market leadership status.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies to foster continued growth and knowledge of the Long-Term Care industry.
- Maintains data integrity in the customer relationship management system.
- May participate in trade shows, conventions, and other industry programs. Actively sources leads through these opportunities. Documents and manages all follow-up activities.
Required Qualifications:
- At least 6 months of experience in customer service.
- Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook).
- Must reside within a commutable distance of Cincinnati, OH.
- Ability to work a hybrid schedule (3 days in the Cincinnati, OH office per week).
- Ability to travel within the United States up to 10% of time.
Preferred Qualifications:
- Strong interpersonal communication and collaboration skills.
- Strong analytic skills and solid business acumen
- Effective time management and problem-solving skills.
- Experience with Salesforce.com.
- Proven sales education or experience with an exceptional track record of achieving results.
- Bachelor’s or Associate’s degree.
Education:
- High school diploma or GED.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$15.00 - $26.93This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- At least 6 months of experience in customer service.
- Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook).
- Must reside within a commutable distance of Cincinnati, OH.
- Ability to work a hybrid schedule (3 days in the Cincinnati, OH office per week).
- Ability to travel within the United States up to 10% of time.
- High school diploma or GED.
- Strong interpersonal communication and collaboration skills.
- Strong analytic skills and solid business acumen.
- Effective time management and problem-solving skills.
- Experience with Salesforce.com.
- Proven sales education or experience with an exceptional track record of achieving results.
- Bachelor's or Associate's degree.
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
