About Avery Dennison
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com.
Job DescriptionWe are seeking a dynamic, detail-oriented Inside Sales & Customer Support Specialist to join our growing team. In this hybrid role, you will be the primary point of contact for our customers, balancing proactive sales outreach with exceptional customer service and accurate order management. The ideal candidate is a master multitasker who can pivot from a friendly customer service call to a strategic sales conversation, all while ensuring data is meticulously entered into our systems. If you are a problem-solver with a passion for client satisfaction and a drive to hit sales targets, we want to hear from you.
Key Responsibilities
1. Inside Sales & Account Management
- Proactively engage with customers to understand their needs, provide information about our product offerings, and assist them in making informed purchasing decisions.
- Identify and pursue new sales opportunities through inbound lead follow-up and outbound cold calls/emails.
- Upsell and cross-sell complementary products or services to existing customers by understanding their unique needs.
- Qualify leads and route significant opportunities to the appropriate Outside Sales Representatives when necessary.
- Prepare and present accurate price quotes and product availability to clients in a timely manner.
2. Customer Service & Support
- Serve as the primary contact for customer inquiries via phone, email, and live chat.
- Resolve customer issues, complaints, or shipping delays with empathy, efficiency, and a solution-oriented mindset. Process returns and credits as required.
- Provide basic technical product knowledge and guide customers toward the right solutions for their needs.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
3. Order Entry & Administration
- Accurately process and enter customer orders into the ERP/CRM system with high attention to detail.
- Verify order details, including pricing, discounts, shipping methods, and billing information, to minimize errors.
- Track order status and collaborate with production, warehouse and logistics teams to ensure on-time delivery.
- Maintain and update customer profiles, interaction logs, and sales pipeline data in the CRM.
- High school diploma or equivalent; Associate's or Bachelor's degree in sales or marketing preferred.
- 2+ years of experience in inside sales, account management, customer service, or a related administrative role (experience in a B2B manufacturing or IT a plus).
- Proficient in Office and CRM software (Oracle Cloud and Google Workspace would be an advantage)
- Exceptional verbal and written communication skills with a strong, professional phone presence.
- Proven ability to input data quickly and accurately; high attention to detail is non-negotiable.
- Excellent organizational skills with the ability to prioritize tasks in a fast-paced environment.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Dynamic and supportive work environment.
Join our small but rapidly growing Australian business, and benefit from our global leadership and scale to deliver exciting solutions in retail, logistics and food. Work cross-functionally to develop your skills and grow your career in this sustainable and innovative business.
Skills Required
- High school diploma or equivalent
- Associate's or Bachelor's degree in sales or marketing
- 2+ years experience in inside sales, account management, customer service, or related administrative role
- Experience in B2B manufacturing or IT
- Proficient in Office and CRM software
- Familiarity with Oracle Cloud and Google Workspace
- Exceptional verbal and written communication skills with a strong phone presence
- Proven ability to input data quickly and accurately; high attention to detail
- Excellent organizational skills with ability to prioritize in a fast-paced environment
Avery Dennison Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Avery Dennison and has not been reviewed or approved by Avery Dennison.
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Healthcare Strength — Pay and benefits are frequently characterized as decent or good, supported by multiple medical plan options alongside dental, vision, and mental health coverage. Company-paid basic life insurance and short-term disability coverage add to the perceived strength of core protection benefits.
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Retirement Support — Retirement support is strengthened by an automatic employer contribution plus an additional employer match tied to employee contributions. The availability of an employee stock purchase plan further broadens long-term savings options beyond the 401(k).
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Parental & Family Support — Family-related support is reinforced through parental leave and dedicated adoption and fertility assistance with a stated benefit amount. Domestic partner eligibility and LGBTQIA+ healthcare support features expand coverage for different family structures.
Avery Dennison Insights
What We Do
Avery Dennison (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 30,000 employees in more than 50 countries. Reported sales in 2020 were $7.0 billion.
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