DESCRIPTION:
AKE Safety Equipment is a locally owned small to mid-sized manufacturing and sales driven company. We operate on a national scale, targeting customers who farm and reside in agriculturally productive areas of the U.S. Our Inside Sales & Customer Success Representative will be the department lead responsible for communicating with our regionally based sales representatives and customers. This role requires creativity, quick adaptation to change and has the ability to keep the success and forward movement of the business as the ultimate top priority.
Specific Responsibilities
- Deliver responsive, professional customer service; understand needs, solve problems, de-escalate concerns, and drive issues through to resolution.
- Own and achieve individual sales goals, including year-over-year growth, through proactive customer follow-up, refill sales, new product sales, and identifying customer needs.
- Plan, prioritize, and track sales activities and results; analyze performance and adjust strategy to stay on goal.
- Notice when something is off, investigate the cause, and take ownership of developing and driving the solution.
- Identify customer, sales, or process trends and bring forward ideas to improve results, efficiency, and the customer experience.
- Accurately manage orders, RMAs, customer records, serial numbers, registration cards, lost package claims, NPS, and required reporting.
- Work effectively across departments to resolve issues, facilitate orders, and improve processes.
Required Skills
- Strong problem-solving, analytical, and critical-thinking skills with the ability to investigate issues and develop practical solutions.
- Growth-oriented and accountable, with the drive to own results rather than simply complete tasks.
- Strong planning, organization, tracking, and follow-through.
- Highly detail-oriented with the ability to manage multiple priorities accurately.
- Excellent communication, customer service, and sales skills.
- Technologically capable and comfortable learning and using CRM, business, and operational systems.
- Self-directed, resourceful, and willing to bring forward new ideas and challenge inefficient processes.
- Able to recognize problems, take ownership, and drive solutions to completion.
Preferred Skills
- Bachelor’s degree in business, Marketing, Communications, or a related field.
- 3+ years of customer service experience.
- Previous sales or inside sales experience.
- Experience with Salesforce and/or Fishbowl or similar CRM/order-management systems.
- Experience in an industrial, manufacturing, technical, or product-based environment.
- Experience with NPS/customer feedback, order processing, RMAs, inventory, shipping, or fulfillment.
- Experience using data and performance metrics to identify opportunities and make business decisions.
- Farming experience would be a plus
#AKECTY
Skills Required
- Strong problem-solving, analytical, and critical-thinking skills
- Excellent communication, customer service, and sales skills
- Ability to plan, prioritize, track sales activities, and follow through
- Highly detail-oriented with ability to manage multiple priorities accurately
- Technologically capable and comfortable learning and using CRM, business, and operational systems
- Self-directed, resourceful, and willing to bring forward new ideas and challenge inefficient processes
- Able to recognize problems, take ownership, and drive solutions to completion
- Accurately manage orders, RMAs, customer records, serial numbers, registrations, lost package claims, NPS, and reporting
- Bachelor's degree in Business, Marketing, Communications, or related field
- 3+ years of customer service experience
- Previous sales or inside sales experience
- Experience with Salesforce and/or Fishbowl or similar CRM/order-management systems
- Experience in an industrial, manufacturing, technical, or product-based environment
- Experience with NPS/customer feedback, order processing, RMAs, inventory, shipping, or fulfillment
- Experience using data and performance metrics to identify opportunities and make business decisions
- Farming experience
What We Do
AKE Companies, LLC, of Rochester, MN, manufactures STOP-FYRE®, the World's BEST Fire Extinguisher®, and has been in business solving people’s fire safety problems since 1989. Allen Kronebusch, firefighter and owner of AKE, says “STOP-FYRE® is more than just another fire extinguisher, it is Peace of Mind. Our customers do not have to worry if their fire extinguisher is going to work when they have a fire. Traditional dry chemical powder extinguishers need to be shaken monthly and professionally serviced yearly to keep the unit functional and the powder from settling but few people actually do this since it is so much of a hassle. Folks who want a hassle-free clean fire extinguisher own STOP-FYRE® because it is virtually maintenance free and does not leave behind a corrosive toxic mess to clean up.”
