Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of $32 billion and more than 52,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.
Division Summary
Launched in 2011 to enhance customer productivity, Unity Lab Services is one of Thermo Fisher Scientific’s five premier brands. We provide a single source for integrated lab service, support and supply management. IES (the internal acronym standing for Instrument and Enterprise Services Division) encompasses over 3600 global service professionals with the broadest service portfolio in the market coupled with access to a deep bench of domain expertise.
Position Summary
This role will cover the Canada territory. The Customer Success Manager is an Inside Sales role focused on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. This role involves building strong customer relationships, recognizing market trends, and collaborating with internal and external partners to increase market share and achieve financial goals.
What Will You Do?
Inside Sales Activities: Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. Implement promotional and sales actions.
Customer Support: Provide intensive support to assigned customers in collaboration Service Contract Specialists (new business team) and Service leaders. As needed, visit customers for contract negotiations within the assigned region, with a readiness to travel 10-25%.
Contract Renewals: Ensure timely contract renewals, including tracking deadlines, developing proposal, and following up to maintain and grow existing business.
Customer Acquisition and Consulting: Actively acquire and consult with existing and new customers for the sale of service products.
Sales Reporting: As required, prepare sales reports, statistics, and forecast summaries.
System Utilization: Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits and logging sales activities.
Relationship Building: Build and maintain close and long-term business relationships through meetings, phone, and email contacts to communicate product and service information and capture strategic information.
Financial Goals: Ensure the achievement of annual and quarterly financial goals by identifying, developing, and proactively pursuing relevant leads.
Minimum Requirements / Qualifications:
Education: Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred.
Sales Skills: 3-5 yrs of sales experience with proven ability to qualify opportunities, and close deals. Capable of prioritizing, being effective, and strong negotiation skills. Prior experience in similar roles (sales, telesales, sales administration) in a corporate/matrix organization is preferred.
Communication Skills: Excellent oral and written communication skills, with the ability to navigate different hierarchical levels and positions authoritatively.
Organizational Skills: High level of organizational skills and self-discipline to optimize time management and efficiency in daily activities.
Personal Attributes: High self-motivation, team spirit, flexibility, and a positive demeanor.
Industry Knowledge: Knowledge in the field of instrumental analytics/life sciences.
IT Skills: Excellent IT skills, including MS Office, SAP ERP, and CRM systems.
Travel: Ability to travel to customer locations up to 25%; includes overnight travel
Values: Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement
Compensation and Benefits
The hourly pay range estimated for this position based in Minnesota is $22.26–$33.39.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Skills Required
- 3–5 years of sales experience with demonstrated ability to qualify opportunities and close deals
- Strong negotiation, prioritization, organization, time management, and self-discipline skills
- Excellent oral and written communication skills
- Knowledge of instrumental analytics or life sciences
- Excellent information technology skills, including Microsoft Office, SAP ERP, and CRM systems
- Ability to travel to customer locations up to 25%, including overnight travel
- Bachelor’s degree in Business, Science, Finance, or equivalent work experience
- Prior experience in sales, telesales, or sales administration within a corporate or matrix organization
- High self-motivation, team spirit, flexibility, and positive demeanor
- Demonstrated alignment with company values of Integrity, Intensity, Innovation, and Involvement
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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