Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability
Sub-Zero, Wolf and Cove products are sold throughout the world via our distribution network, and this Inside Sales Coordinator role is key in supporting our distribution partners. The inside sales team is a focused group that supports our customers and field sales team. A pedigree of problem solving, and exceptional customer focus is key to success in this role.
Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.
Primary Responsibilities
Sub-Zero, Wolf and Cove products are sold throughout the world via our distribution network, and this Inside Sales Coordinator role is key in supporting our distribution partners. The inside sales team is a focused group that supports our customers and field sales team. A pedigree of problem solving, and exceptional customer focus is key to success in this role.
- Become an expert on products and systems to best serve the customers
- Outbound and inbound calls
- Developing Weekly call strategies
- Assisting field sales team with problem solving and / or order inquiries
- Serve as our partners’ primary point of contact regarding orders
- Creating relationships with customers and aid them with any order related needs/issues
- Ensure customer satisfaction through ongoing communication and relationship management
- Share best practices with team members to enhance the quality and efficiency of support
- Responsible for completing special projects as assigned
- autonomously make decisions and solve a varying degree of issues
Required Qualifications
- Associate’s degree in business or related
- Experience and familiarity with distribution channels and Supporting field sales teams
- Business to Business customer service experience
- Strong analytical and problem-solving skills with the ability to manage complex order scenarios
- Excellent written and verbal communication skills
- High attention to detail with the ability to manage multiple priorities simultaneously
- Proficiency with ERP systems, CRM tools, and Microsoft Office applications
Preferred Qualifications
- Bachelor's degree in business or related
- Familiarity with SAP or similar enterprise order management systems
- Knowledge of logistics, transportation, or supply chain processes
- Experience documenting processes or supporting system testing initiatives
Why Join Our Team
- Be part of a global Inside Sales organization supporting premium brands and international partners
- Work cross‑functionally with Sales Operations, Supply Chain, and Transportation teams
- Contribute directly to distributor satisfaction and global business performance
- Opportunity to grow within Sales Operations and expand international business expertise
We value our employees by providing:
- Competitive compensation based on skills
- Industry leading health, dental, and vision plans
- Generous 401 (K) savings and profit sharing
- On-site UW Health clinic, fitness center, and walking paths
- Education assistance and internal training programs
- Electric vehicle charging
- Maternity & paternity leave
- Interested in learning more on our robust benefits package we offer? Click here!
This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Associate's degree in business or related
- Experience and familiarity with distribution channels and Supporting field sales teams
- Business to Business customer service experience
- Strong analytical and problem-solving skills with the ability to manage complex order scenarios
- Excellent written and verbal communication skills
- High attention to detail with the ability to manage multiple priorities simultaneously
- Proficiency with ERP systems, CRM tools, and Microsoft Office applications
Sub-Zero Group, Inc Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sub-Zero Group, Inc and has not been reviewed or approved by Sub-Zero Group, Inc.
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Fair & Transparent Compensation — Pay is considered fair for many roles, with market-aligned to competitive levels in select technical/corporate positions and solid wages in entry-level or assembly work. Location and in-demand roles often strengthen perceived value, and benefits help elevate total compensation.
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Healthcare Strength — Health coverage includes medical and dental insurance plus access to an on-site clinic for enrolled employees with no office copay or coinsurance. These offerings help lift overall pay perception even when base pay is not top-tier.
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Wellbeing & Lifestyle Benefits — On-site fitness center access, wellness campaigns, flu shots, and farmers’ market vouchers provide lifestyle support beyond core insurance. Community events and a scholarship program further expand the wellbeing-focused perks.
Sub-Zero Group, Inc Insights
What We Do
The kitchen. It’s the gathering space, the soul of the home, where cooks exercise their creativity on responsive appliances, and guests savor the finer things of life. Sub-Zero founder Westye F. Bakke built his first freestanding freezer out of scrap metal in his basement, bending the coils bare-handed. In 1945, he launched Sub-Zero Freezer Company, introducing the first system for preserving food at ultra-low temperatures - literally sub-zero. The company would quickly establish a reputation for quality and innovation. With a desire to build the best, Sub-Zero has always set its sights higher. Our products are built in our own American facilities where we can control every step of the manufacturing process. The materials are premium grade, the technologies state of the art, and the craftsmanship of the highest caliber. Over the years, the legendary reliability of our appliances has given our customers the confidence to invest not merely in a kitchen that meets their needs, but one that fulfills their highest aspirations in both function and design, and brings them a lifetime of satisfaction.
