Job Type: Full Time
Hourly Pay: $19-$21
Schedule: Mon-Fri, with rotating Saturdays
Who We Are
Refloor is America’s fastest-growing flooring company—and it’s all thanks to incredible individuals like YOU. Our success is driven by passionate, goal-oriented team members who continue to grow their careers while helping us deliver unbeatable customer experiences nationwide. We value teamwork, continuous learning, and a relentless focus on excellence. If you’re ready to grow your skills and take the next step in your career, apply today!
About the Role
The Inside Sales Coordinator supports the Inside Sales team by managing the post-sale process after a customer provides verbal commitment. You’ll ensure a smooth transition from sale to completion by handling financing, contracts, scheduling, and Salesforce updates.
This role is ideal for someone who is highly organized, customer-focused, and ready to take ownership of accuracy and follow-through in a fast-paced sales environment. You’ll work closely with the Sales and Operations teams to ensure every order is completed correctly and efficiently.
What You’ll Be Doing
- Handle live customer handoffs and guide them through financing, contracts, and install scheduling
- Update Salesforce opportunities with accurate project details and installation notes
- Communicate with customers to keep orders moving forward
- Generate customer and insurance quotes as needed
- Ensure same-day or next-day order completion
- Partner with Operations to ensure installation readiness
- Support team KPIs and participate in ongoing training and coaching
Qualifications
- 1–3 years of customer service, administrative support, or sales support experience preferred
- Strong communication and interpersonal skills
- Excellent organization and attention to detail
- Ability to problem-solve and confidently handle customer concerns
- Customer-focused mindset with the ability to build trust and create positive experiences
What Refloor Offers
- Get paid every Friday
- Medical, dental, and vision insurance
- Life insurance
- Pet insurance
- 401(k) program
- Ongoing training and professional development opportunities
Skills Required
- 1-3 years of customer service, administrative support, or sales support experience
- Strong communication and interpersonal skills
- Excellent organization and attention to detail
- Ability to problem-solve and confidently handle customer concerns
- Customer-focused mindset with the ability to build trust and create positive experiences
What We Do
Refloor is a flooring company specializing in the in-home sales and installation of hard-surface flooring, including luxury vinyl plank, laminate, and hardwood. They offer a shop-at-home experience with samples and professional installation.
