The Role
The Inside Sales Coordinator liaises with customers and vendors, manages proposals and quotes, and ensures compliance with sales processes while maintaining records in Salesforce.
Summary Generated by Built In
Role Purpose
This position will be sat alongside the sales team providing bespoke repeat order/renewals support for the UK Sales Team. The main function of the role is to ensure that our mandated sales process is followed at all times in order to comply with our regular ISO audits and to guarantee that the sales lifecycle is transparent and performing to KPI standards.
Key Responsibilities
Summary
Liaise directly with the Customers, vendors and internal departments in a timely fashion.
Working with the client from the beginning of the renewals process, through to delivery, including.
· Attending scoping calls (if required)
· Requesting pricing from vendors
· Creating proposals and quotes
· Follow up calls
· Managing the pipeline ensuring orders are placed in a timely fashion
· Checking won work (all documentation is present and correct)
· Ensuring full and clear invoicing profiles are completed.
· Making sure all essential information for smooth job delivery is updated on the system
· Maintenance of account records on the Salesforce CRM system
· Working as part of the wider account team
Skills, Knowledge & Expertise
What we are looking for in you
· Must be fluent in English
· Must be process driven and have exemplary accuracy and attention to detail skills.
· Experience in a Customer Success/Customer Service/Customer Satisfaction focused position.
· Candidates will need strong organisational and communication skills.
· Able to use initiative as well as work as part of a team.
· Self-motivated and enthusiastic.
· Strong business work ethic.
· Knowledge of Salesforce would be beneficial.
MS Office particularly Word, PowerPoint & Excel
Ways of working
Ways of working
· Focusing on Clients and Customers.
· Working as One NCC.
· Always Learning.
· Being Inclusive and Respectful.
· Delivering Brilliantly.
Our company
At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.
Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.
Come join us?
Job Benefits
What do we offer in return?
We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:
· Transportation and rice allowances
· Night differential, overtime pay and holiday pay
· 13th‑month pay and performance‑based bonus plan
· Day‑1 HMO healthcare coverage for you and dependents
· Outpatient medicine reimbursement
· Group life insurance, accidental death & disability cover
· Employee Assistance Program (EAP) with 24/7 confidential counselling
· Generous vacation and sick leave, available from Day 1
· Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet.
· Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings
So, what’s next?
If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to [email protected]
About
We assess, develop and manage cyber threats across our increasingly connected society. We advise global technology, manufacturers, financial institutions, critical national infrastructure providers, retailers and governments on the best way to keep businesses, software and personal data safe.With our knowledge, experience and global footprint, we are best placed to help businesses identify, assess, mitigate & respond to the risks they face.We are passionate about making the Internet safer and revolutionising the way in which organisations think about cyber security.Headquartered in Manchester, UK, with over 35 offices across the world, NCC Group employs more than 2,000 people and is a trusted advisor to 15,000 clients worldwide.
Skills Required
- Fluent in English
- Experience in Customer Success/Customer Service/Customer Satisfaction
- Strong organizational and communication skills
- Knowledge of Salesforce
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The Company
What We Do
NCC Group is a global cyber security and resilience company that helps organizations manage risk, strengthen resilience, and build trust. They provide services in cyber security consulting, managed services, technical assurance, and software escrow.
