Inside Sales Coordinator

Amarillo Gear Company LLC

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

The Inside Sales Coordinator functions will consist of working closely with outside sales
and production to provide an exemplary customer experience throughout the gearbox
renewal process by following quality management work instructions and procedures.

Job Duties  Provide customer service for order acceptance and order entry: including expediting, order changes/modifications, and order coordination.  Support outside sales by providing accurate lead times and keeping them informed throughout the renewal process.  Punctual and precise order entry  Ensure customer satisfaction by managing orders throughout all stages of the renewal process to ensure accurate and on-time delivery  Update CRM software  Communicate with purchasing to ensure material availability and follow up on past due items  Create job packets for release to the shop floor  Field sales calls as needed  Process customer complaints and facilitate warranty claims  Act as a liaison between customers and engineering for technical support and warranty issues  Comply with export compliance regulations and vet potential customers through global trade management software  Support other inside sales coordinators as needed  Other duties as assigned

Required Skills  Strong Customer Service Skills  Written and Verbal Communication Skills  Computer Proficiency  Excellent administrative, organizational, time management, and problem-solving skills  Ability to multitask in a fast-paced environment  A strong work ethic and willingness to learn  Ability to build positive and affective customer relationships Experience  High School Diploma  Two years’ experience in sales coordination, sales administration, or customer service preferred  Experience in Enterprise Resource Planning (ERP) software, Customer Relationship Management (CRM) software, & Microsoft Suite preferred but not required

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.