ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE
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The Sales Coordinator will drive results as the first point of contact for assigned Territory Managers and Customers through Team selling, administrative support, and resolving questions/requests/issues in a timely manner utilizing detailed knowledge of US Foods products, systems, and tools. Serve as the primary liaison between Customers, Territory Managers, District Sales Managers and Product Sales Support Administrator (PSSA) as well as but not limited to Operations, Credit & Transportation. Engage in regular phone conversations with customers, including taking orders, resolving issues, and opportunistically selling. Review orders placed through US Foods Online to ensure accuracy / completeness, contacting customers with suitable substitutes as necessary. Provide administrative support to Territory Managers and District Sales Managers, as needed. Escalate issues to appropriate parties, as necessary, to ensure appropriate responses.
BECOME A US FOODS® ASSOCIATE!
Ready to build a career with a company that’s leading the foodservice industry?
We help YOU make it!
Our Part Time Sales Coordinator earns $40 per hour and will work no more than 30 hours per week.
Take actions that deliver US Foods Key Results by developing relationships with key customers both internal and external.
Contact customers for orders, add-ons, etc. Process orders through internal order entry systems. Promote Customer engagement with US Foods.com as a source for order entry as well as Value added Services
Contact customers to highlight on-going promotions and opportunities to up-sell/cross-sell to distribute slow moving items, close-out items and special buy items.
Team up with Territory Managers (average 10) to actively support their customers through regular, scheduled contact and drive sales performance with suggestive, persuasive selling. Support order guide maintenance in Edge and Customer shopping lists in US Foods.com
Respond to customer and Territory Manager questions and requests (e.g., price information) in a timely manner, either by determining answer on your own or escalating to appropriate Market or Area resources (Operations, Category Management, Finance, Replenishment, etc.) or external vendors, as required. Maintain ownership of all follow up communication from escalated inquiries.
Leverage proprietary US Foods systems and tools to quickly and accurately answer inquiries to provide insight. Systems and tools include, but is not limited to the following:
• US Foods On Line
• Salesforce.com
• Edge
• PRISM
• Retalix
• Enterprise Product Search (EPS)
• Demand Communication Tool (DCT)
• SODS system for Special Orders
• CDMR for Credit requests
• Tandem – SMOI for Special Order Management
• CES Quotes to support Equipment & Supply Sales
Take personal responsibility for continued professional development.
Attend department sales meetings, product trainings and cuttings to develop and grow product and vendor knowledge as required.
Provide administrative support to Territory Managers and Sales Management to process credits, special orders, drop-ships, re-routing delivery days, will calls, etc.
Respond to product receiving and pricing inquiries, ensuring accuracy and timeliness.
Provide vacation/back-up coverage to Territory Managers and weekend coverage for all inbound Sales Coordinator calls.
This role adheres to a designated schedule, which includes set workdays, start and end times.
Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred.
Related Experience: At least three (3) years of previous customer service experience required. Food service distribution experience preferred. Previous sales experience preferred, but not required. Working knowledge of CRM tools is a plus (especially if it’s Salesforce.com).
Knowledge/Skills/Abilities:
· Strong verbal communication and interpersonal skills and solid problem resolution ability required.
· Candidate must have a solid customer service orientation, with ability to professionally and effectively influence/persuade customers to purchase products.
· Able to process multiple issues simultaneously, driving them to successful resolution.
· Working knowledge of Microsoft Word, Excel and Outlook required
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between
$17 - $25
***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***
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What We Do
US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed.
With 28,000 associates and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions.
US Foods is headquartered in Rosemont, IL, and generates more than $28 billion in annual revenue. Visit usfoods.com to learn more.
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We are proud to support community engagement on the US Foods LinkedIn page, and we're excited to see your comments, photos and videos. Please note that the views expressed by the community do not necessarily reflect those of US Foods.
Before posting, please take a moment to read our rules for community content. We reserve the right to remove content that violates these rules.
1. Don't break the law. Content that appears to break the law or that advocates for breaking the law also is not permitted.
2. Be polite and courteous to everyone, even those you disagree with. This also means you may not post anything that is threatening, harassing, abusive, bullying, discriminatory, profane, sexually explicit, obscene, violent, gruesome, or similarly objectionable.
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6. Our employees must also follow all of our applicable policies and guidelines, including but not limited to our Code of Conduct and Electronic Social Networking Policy
