Description
Are you ready to join our award winning highly successful family?
Your deep passion, relentless drive, and following our core values and mission will allow you to achieve high-performance success. We separate ourselves by being at the forefront of future leading technologies in the home services market.
Core values: family, care and grow
Mission: we enrich lives through trust in the trades.
Who we are:
Established in 2004, WireNut Home Services is a family-owned residential company that provides Electrical, Plumbing, HVAC, and Drain Service throughout Colorado's Front Range. We have earned over 64,000 happy customer reviews and are the record holder of 10x Excellence in Customer Service Award from the BBB. Additionally, we are the recipients of the Gazette's Best Workplaces for 7 consecutive years and have enjoyed aggressive growth year-over-year.
What You’ll Do
The Inside Sales Coordinator is responsible for supporting the sales process from lead generation to customer onboarding, ensuring a seamless experience for our clients. This position focuses on managing customer inquiries, processing orders, coordinating logistics, and maintaining accurate records to help drive sales performance and customer satisfaction.
Basic Requirements (Required Skills/ Experience):
- 1–3 years of experience in inside sales, customer service, dispatching, call center operations, or administrative support, preferably within a residential service industry (HVAC, plumbing, electrical, roofing, pest control, etc.).
- Strong verbal and written communication skills with the ability to build rapport and professionally handle customer inquiries.
- Proven ability to identify sales opportunities and convert inbound leads into booked appointments.
- Experience managing high call volumes while maintaining excellent customer service standards.
- Strong organizational and time-management skills with the ability to prioritize multiple tasks in a fast-paced environment.
- Proficiency with CRM systems, scheduling software, and Microsoft Office applications (Outlook, Word, Excel, Teams).
- Adaptability to constantly changing business needs and additional responsibilities
Compensation: 60k-90k plus performance bonus
Compensation based on performance measured in metrics on monthly scorecards
Benefits:
- Competitive Compensation – Paid Weekly
- Comprehensive Medical, Dental, and Vision Insurance
- PTO AND Sick time package
- 401(k) Plan
- Company Holidays (Office Closed)
- Life Insurance
- Legal Shield
- Disability
Perks:
- Provided Uniforms and WireNut gear!
- Company sponsored events
- Quarterly banquets
- Fun off-site events
- Company contests, and more!
Job Type: Full-Time M-F with Rotating Saturdays
Skills Required
- Respond to inbound inquiries via phone, email, and web forms.
- Qualify leads and schedule appointments for field sales or service technicians.
- Maintain and update CRM with accurate customer and sales data.
- Follow up on quotes and proposals to close sales and improve conversion rates.
- Coordinate with operations and service teams to ensure timely delivery of services.
- Assist in preparing sales reports and tracking KPIs.
- Support marketing campaigns by handling incoming leads and tracking performance.
- Provide exceptional customer service and resolve issues promptly.
- Identify upsell and cross-sell opportunities based on customer needs.
- Adaptability to constantly changing business needs and additional responsibilities.
What We Do
WN, LLC (WN LLC / Wholesale Numismatics) operates in the numismatics wholesale/retail space, offering coins and related numismatic products and services. The company posts customer-facing and operations roles (Customer Care Representative, Contact Center Manager), indicating active sales and customer-support functions to serve dealers and collectors through its web presence and distribution channels.
