The Role
Serve as primary customer contact for freight forwarding inquiries; prepare quotations and sales documentation; develop competitive freight pricing; coordinate routing and shipment requirements with operations and partners; maintain CRM/TMS records and pricing databases; support business development, onboarding, reporting, and cross-office collaboration.
Summary Generated by Built In
What You Can Expect:
- Serve as the primary point of contact for customer inquiries, providing timely, professional support and coordinating solutions with internal teams.
- Prepare and manage customer quotations, pricing proposals, and sales documentation with a high degree of accuracy.
- Develop competitive freight pricing by collaborating with operations, carriers, and the global network to identify the best transportation solutions.
- Coordinate with operations teams to verify routing options, transit times, service availability, and shipment requirements.
- Follow up on quotations and sales opportunities, maintaining regular communication with prospective customers to support business development efforts.
- Partner with Business Development Managers to identify, qualify, and pursue new business opportunities while supporting the sales pipeline.
- Collaborate with Rhenus offices and international partners to develop customized logistics solutions that meet customer requirements.
- Maintain accurate customer records, pricing data, sales activities, and pipeline information within internal systems.
- Prepare sales reports and analyze performance metrics to support business planning and management reviews.
- Maintain internal pricing databases, customer contact directories, and sales support documentation.
- Coordinate customer onboarding activities, including credit documentation, account setup, and welcome communications.
- Build and maintain strong customer relationships by delivering exceptional service and identifying opportunities to support long-term account growth.
- Perform other duties and special projects as assigned.
What You Bring:
- Bachelor’s degree in business, supply chain management, logistics, or a related field, or an equivalent combination of education and relevant experience.
- 3+ years of experience in inside sales, sales support, customer service, or commercial operations within the freight forwarding, logistics, transportation, or supply chain industry.
- Previous experience preparing freight quotations, coordinating customer proposals, or supporting business development activities is strongly preferred.
- Working knowledge of international freight forwarding, transportation services, and global supply chain operations; experience with ocean, air, or multimodal freight is considered a strong asset.
- Familiarity with international shipping documentation, Incoterms, and customs processes is considered an asset.
- Proficiency with Microsoft Office, particularly Excel, Outlook, and Word; experience with CRM platforms and transportation management systems (TMS) is highly desirable.
- Strong communication and interpersonal skills, with the ability to build relationships and provide exceptional customer service.
- Highly organized with excellent time management skills and the ability to manage multiple priorities in a fast-paced environment.
- Strong analytical and problem-solving skills with exceptional attention to detail and accuracy.
- Self-motivated, results-oriented, and proactive, with a strong sense of ownership and initiative.
- Demonstrated ability to quickly learn new systems, adapt to changing priorities, and work collaboratively within a team environment.
- Professional written and verbal communication skills in English.
Skills Required
- Bachelor's degree in business, supply chain management, logistics, or related field (or equivalent experience)
- 3+ years experience in inside sales, sales support, customer service, or commercial operations within freight forwarding, logistics, transportation, or supply chain
- Experience preparing freight quotations and coordinating customer proposals
- Working knowledge of international freight forwarding, transportation services, and global supply chain operations (ocean, air, multimodal)
- Familiarity with international shipping documentation, Incoterms, and customs processes
- Proficiency with Microsoft Office (Excel, Outlook, Word)
- Experience with CRM platforms and transportation management systems (TMS)
- Strong communication and interpersonal skills
- Highly organized with excellent time management and ability to manage multiple priorities
- Strong analytical and problem-solving skills with attention to detail
- Self-motivated, results-oriented, proactive, with strong ownership and initiative
- Ability to quickly learn new systems, adapt to changing priorities, and work collaboratively
- Professional written and verbal communication skills in English
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The Company
What We Do
Niederrheinische Verkehrsbetriebe AG (NIAG) is a regional transport company based in Moers, Germany, that provides comprehensive bus and rail services to the Lower Rhine region.
