Job Summary
The Inside Sales Coordinator I serves as a key liaison between customers, account managers, production teams, and logistics. This role works closely with a team of Account Managers to ensure excellent customer service, timely order processing, and strong follow-through. The ideal candidate is collaborative, organized, and thrives in a fast-paced, team-oriented environment where safety is a top priority.
Principle Duties and Responsibilities
Serves as the primary point of contact for day-to-day customer communication, order status updates, and inquiries.
Works directly with assigned account managers to support their territories and ensure customers' needs are met.
Collaborates regularly with a regional team of inside sales coordinators to share information, coordinate coverage, and improve internal processes.
Enters and manages customer orders with accuracy and attention to detail, ensuring alignment with pricing, lead times, and delivery requirements.
Collaborates closely with production and shipping teams to confirm availability, lead times, and delivery schedules.
Supports account managers by tracking open orders, assisting with customer follow-up, and being the first line of defense for accounts receivables matters.
Addresses customer concerns or issues quickly and professionally, escalating when needed.
Assists with inventory checks, product specifications, and order customizations as needed (e.g., cut-to-size lumber, treated wood, custom crate/skids).
Supports account managers with various duties (e.g., monthly pricing maintenance, product code requests, design requests) as needed.
Contributes to continuous improvement initiatives and helps streamline sales processes.
Works with account managers to comply with customer request and to solve customer problems.
Prepares various reports and correspondence as required.
Contributes to a strong culture of teamwork, communication, and safety awareness in all daily activities.
Performs other duties as needed.
Qualifications
Minimum of high school graduate
1+ year of experience in inside sales, customer service, or order entry - preferably in the packaging, lumber, or manufacturing industries.
Excellent written and verbal communication skills.
Strong attention to detail and problem-solving ability.
Experience with ERP systems and proficiency in Microsoft Office.
Ability to multitask, stay organized, and manager priorities in a fast-paced environment.
Team-oriented with a strong customer service mindset.
Preferred (but not required)
Familiarity with wood products, lumber grades, or industrial packaging terminology.
Understanding of freight/logistics scheduling.
Compensation & Benefit Information:
Hourly Pay Range: $23.00/hour - $26.00/hour, dependent on experience.
Benefits currently offered to our employees:
• Medical insurance • Health savings account with company contribution
• Dental insurance • Vision insurance • Basic and voluntary life insurance
• Disability insurance • 401(k) plan with company match • Paid vacation and holidays • Stock purchase program with employee discount • Educational reimbursement • Wellness programs and challenges • Other supplemental benefits
Click here to watch what a day in the life of an Inside Sales Coordinator looks like.
The Company is an Equal Opportunity Employer.
Top Skills
What We Do
UFP Industries is a holding company whose operating subsidiaries – UFP Packaging, UFP Construction and UFP Retail Solutions – manufacture, distribute and sell a wide variety of products used in residential and commercial construction, packaging and industrial applications. Founded in 1955, the company has operations in North America, Europe, Asia and Australia.
