The PSA (Preventive Service Agreement) Renewals Specialist is responsible for managing and securing renewals of existing service contracts for security systems customers. The role focuses on customer retention, contract renewal growth, maintaining recurring revenue, and ensuring high customer satisfaction through proactive engagement and effective sales practices.
How will you do it
Proactively manage a portfolio of PSA renewal contracts by engaging customers well before contract expiry, understanding their business and security requirements, and presenting tailored renewal solutions that demonstrate the value of continued service coverage. Through consistent follow-up, effective relationship management, and close collaboration with service, operations, and account management teams need to work to maximize renewal retention, recover lapsed agreements, identify upsell opportunities, and achieve recurring revenue targets. Additionally, maintain accurate CRM records, provide reliable forecasts, and ensure a seamless customer experience throughout the renewal lifecycle.
- Manage a portfolio of PSA contracts due for renewal.
- Engage customers proactively before contract expiry.
- Prepare and issue renewal quotations in a timely manner.
- Follow up on outstanding quotations and negotiate contract renewals.
- Ensure maximum renewal retention and customer satisfaction.
- Build strong relationships with existing customers.
- Understand customer needs and recommend suitable service agreement options.
- Conduct regular customer outreach through calls, emails, and virtual meetings.
- Address customer concerns and coordinate with service teams to resolve issues.
- Achieve monthly, quarterly, and annual renewal targets.
- Increase renewal rates and recurring service revenue.
- Identify opportunities for upselling and cross-selling security products and services.
- Convert lapsed contracts back into active agreements whenever possible.
- Maintain accurate renewal opportunities in CRM systems.
- Track due-month, advance, and lapsed renewal opportunities.
- Provide regular sales forecasts and renewal status updates.
- Monitor contract expiration dates and renewal performance metrics.
- Work closely with Service Operations, Sales Engineers, Account Managers, and Finance teams.
- Coordinate contract amendments, pricing approvals, and customer documentation.
- Support audit and compliance requirements related to service contracts.
- Customer-focused mindset.
- Attention to detail and accuracy.
- Team collaboration and proactive approach.
- Time management and organizational skills.
- Bachelor’s degree in business administration, Engineering, or related field.
- 1–2 years of experience in inside sales or customer support, preferably in Security systems solutions.
- Strong communication and negotiation skills.
- Coordination with Customer/ Front line/ Inside sales team.
- Proficiency in CRM tools and MS Office applications.
- Ability to manage multiple priorities and work under pressure.
- Sales and Negotiation
- Customer Relationship Management
- Contract Management
- Pipeline Management
- Forecasting and Reporting
- CRM Systems (Salesforce, Dynamics 365, SAP, etc.)
- Communication and Presentation Skills
- Time Management and Organizational Skills
- Access Control Systems
- CCTV & Video Surveillance
- Security Maintenance & Service Agreements
Skills Required
- Bachelor's degree in Business Administration, Engineering, or a related field
- 1-2 years of experience in inside sales or customer support, preferably in Security or IT solutions
- Strong communication and negotiation skills
- Experience coordinating with customers, front-line teams, and inside sales teams
- Proficiency in CRM tools
- Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint
- Ability to manage multiple priorities and work well under pressure
- Exposure to Fire, HVAC, Controls, or Security solutions
- Experience supporting PSA, renewal, or recurring service business
- Familiarity with tenders, quotation preparation, or contract administration
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
-
Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
-
Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
-
Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
