Key Responsibilities:
- Lead / Quote Follow-Up & Conversion
- Follow up on existing quotes at pre-determined times
- Engage prospects to understand trip details, needs, and decision timelines
- Convert qualified leads into booked reservations
- Customer Relationship Management
- Build rapport with schools, corporate clients, tour groups, and private customers
- Maintain consistent communication throughout the sales cycle
- Provide professional, friendly, and knowledgeable service
- Objection Handling & Closing
- Address customer questions regarding pricing, availability, and safety
- Reinforce company value propositions (safety record, reliability, service quality)
- Proactively close sales and secure deposits
- Lead Management & CRM Tracking
- Maintain accurate records of all interactions in CRM system
- Track lead status, follow-ups, and conversion outcomes
- Ensure no opportunities fall through the cracks
- Feedback Collection & Continuous Improvement
- Gather feedback from lost or inactive leads
- Identify trends in objections or lost business
- Provide insights to management to improve pricing, service, and sales strategy
Qualifications:
- 2+ years of inside sales, customer service, or call center experience
- Strong phone presence and written communication skills
- Excellent organizational and time management abilities
- Comfortable using CRM systems and sales tools
- Ability to handle multiple inquiries and prioritize effectively
- Self-motivated with a results-oriented mindset
Key Performance Indicators (KPIs):
- Outbound calls made on time
- Conversion rates
- Contact rate
- Quote to Reservation
- Quote to Re-Quote
- Follow-up completion rate
- Customer satisfaction scores
Skills Required
- 2+ years of inside sales, customer service, or call center experience
- Strong phone presence and written communication skills
- Excellent organizational and time management abilities
- Comfortable using CRM systems and sales tools
- Ability to handle multiple inquiries and prioritize effectively
- Self-motivated with a results-oriented mindset
What We Do
Welcome to 1840 & Company. We are changing the way companies hire, manage, and grow their workforce. Our mission is leading the future of work towards a more flexible, inclusive, and efficient global job market, enabling businesses worldwide to overcome staffing and skills challenges with ease and efficiency. As a global leader in business process outsourcing (BPO) and staff augmentation, we offer comprehensive solutions that span from Recruitment Process Outsourcing (RPO) to global compliance and payroll services. Our approach reduces traditional hiring costs by up to 70%, offering a scalable, cost-effective solution for businesses at any growth stage. At the core of our strategy is an advanced AI-driven talent matching system, part of our 1840 Global Talent Cloud, which ensures quick and precise placement of vetted professionals in over 150 countries. This unique capability allows us to provide quality staffing solutions rapidly, addressing the dynamic needs of today's businesses. 1840 & Company is more than just a BPO provider; we are a strategic partner committed to adding value and enhancing productivity. By managing the complexities of international staffing and operations, we enable our clients to focus on their core missions with the confidence that their outsourcing needs are in expert hands. Visit our website at www.1840andco.com to learn more and request a free consultation on scaling your company's growth with global remote talent.
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