The Role
Supports the Netherlands sales team with repeat orders and renewals from initial scoping through delivery. Responsibilities include requesting vendor pricing, preparing quotes and proposals, following up with customers, managing the sales pipeline, verifying documentation, completing invoicing profiles, updating delivery information, and maintaining Salesforce account records. The role requires fluent Dutch and English, strong organizational skills, accuracy, communication, process discipline, and customer service experience.
Summary Generated by Built In
This position will be sat alongside the sales team providing bespoke repeat order/renewals support for the Netherlands Sales Team. The main function of the role is to ensure that our mandated sales process is followed at all times in order to comply with our regular ISO audits and to guarantee that the sales lifecycle is transparent and performing to KPI standards.
Key Responsibilities
Liaise directly with the Customers, vendors and internal departments in a timely fashion.
Working with the client from the beginning of the renewals process, through to delivery, including;
- Attending scoping calls (if required)
- Requesting pricing from vendors
- Creating proposals and quotes
- Follow up calls
- Managing the pipeline ensuring orders are placed in a timely fashion
- Checking won work (all documentation is present and correct)
- Ensuring full and clear invoicing profiles are completed.
- Making sure all essential information for smooth job delivery is updated on the system
- Maintenance of account records on the Salesforce CRM system
- Working as part of the wider account team
Skills, Knowledge & Expertise
- Must be fluent in Dutch and English
- Must be process driven and have exemplary accuracy and attention to detail skills.
- Experience in a Customer Success/Customer Service/Customer Satisfaction focused position.
- Candidates will need strong organisational and communication skills.
- Able to use initiative as well as work as part of a team.
- Self-motivated and enthusiastic.
- Strong business work ethic.
- Knowledge of Salesforce would be beneficial.
- MS Office particularly Word, powerpoint & Excel
Job Benefits
You will be working in a place at the top of cyber security where your ideas are valued. You cannot always tell people the details about your work, but you can tell them that you contribute to a safer society.
We also offer you:
We also offer you:
- A good salary that matches the things you have already done and will do.
- A favourable pension scheme, twenty-six vacation days (+4 mandatory days off) and 8% holiday pay for a full-time contract.
- Many development opportunities: you can gain and share knowledge through training courses, TechTalks, events and our own Fox Academy.
- A laptop and business phone. Do you use your own phone? Then you will receive an allowance of up to € 25.
- An allowance for your internet at home of up to €40 and a working from home allowance.
- A performance bonus and profit sharing because we value your effort.
About
We assess, develop and manage cyber threats across our increasingly connected society. We advise global technology, manufacturers, financial institutions, critical national infrastructure providers, retailers and governments on the best way to keep businesses, software and personal data safe.With our knowledge, experience and global footprint, we are best placed to help businesses identify, assess, mitigate & respond to the risks they face.We are passionate about making the Internet safer and revolutionising the way in which organisations think about cyber security.Headquartered in Manchester, UK, with over 35 offices across the world, NCC Group employs more than 2,000 people and is a trusted advisor to 15,000 clients worldwide.
Skills Required
- Fluent in Dutch and English
- Process-driven with exemplary accuracy and attention to detail
- Experience in a customer success, customer service, or customer satisfaction-focused position
- Strong organizational and communication skills
- Ability to use initiative and work as part of a team
- Self-motivated and enthusiastic
- Strong business work ethic
- Knowledge of Salesforce
- Proficiency with Microsoft Office, particularly Word, PowerPoint, and Excel
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The Company
What We Do
NCC Group is a global cyber security and resilience company that helps organizations manage risk, strengthen resilience, and build trust. They provide services in cyber security consulting, managed services, technical assurance, and software escrow.
