Inside Sales Associate

Job Title: Inside Sales Associate

Classification: Exempt

Reports to: Director of Account Management & Commercial Excellence

Role Summary:

The Inside Sales Associate is a responsive, detail-oriented professional who thrives on creating meaningful first impressions and guiding potential partners through the start of their journey with inKind. The goal of the Inside Sales Associate is to engage with restaurant owners/operators who have expressed interest, assess their fit, and help move qualified opportunities seamlessly into the next stage of the sales process. In this role, you will play a key part in supporting company growth by responding to inbound applications, conducting discovery conversations, and ensuring every prospective partner experiences inKind’s value from the very first touchpoint.

Who You Are:

• Passionate about our mission and can see the value this role brings to us, our restaurant partners, and our customers

• A resilient achiever who is motivated by opportunities
• A strong communicator and relationship builder who is able to efficiently work with external stakeholders and internal teams
• Adaptive, organized, and a natural problem solver
• A creative thinker who is eager to learn and develop new strategies 

Responsibilities/Essential Functions: 

• Respond promptly to inbound interest, qualifying fit, and ensuring a smooth transition through the sales funnel
• Evaluate inbound leads based on defined criteria (concept type, financial health, location, etc) to determine partnership readiness
• Conduct discovery conversations with potential partners to understand their needs, business goals, and alignment with inKind’s offerings
• Maintain an organized and up-to-date pipeline of inbound opportunities in Salesforce, ensuring all stages and communications are accurately tracked
• Identify bottlenecks or inefficiencies within the inbound lead process and propose enhancements to improve outcomes
• Review and follow up with previous or inactive leads that may be newly qualified or re-interested
• Own administrative tasks related to inbound pipeline management, such as data hygiene, tracking KPIs, and reporting on lead conversion rates
• Provide feedback on inbound lead quality and trends to improve marketing campaigns and demand generation efforts.

Minimum Qualifications:

• Bachelor’s degree and 1+ years in an Inside Sales, Sales Development, or other sales role, preferably in Hospitality, FinTech, or SaaS
• Excellent written and verbal communication skills and the ability to build relationships quickly
• Salesforce and LinkedIn Sales Navigator experience

Preferred Qualifications:

• Experience working with restaurants or food-related entities/clients
• Experience in a start-up environment is a plus

Work Environment:

• The candidate in this position will be primarily located in an office environment and be exposed to lighting, temperature, and noise level conditions typical of that environment
• This position is primarily in-person, with an expectation of in-person work at the physical office location in Austin, Texas 

Some of our Benefits: 

• Generous PTO and company holiday policy + company paid Short Term Disability
• 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost
• Child Care Benefits and generous parental leave
• Company-provided daily lunches and snacks

Salary: 

• $65,000 - $75,000, DOE + $10,000 annual bonus potential