Custom Hoists is currently hiring an Inside Sales Associate to work as part of a team responsible for generating revenue by proactively reaching out to potential clients, building relationships, and closing sales over the phone or through online channels. The role requires a strong combination of interpersonal skills, product knowledge, and sales techniques to effectively communicate the value proposition of the company's products and services to potential customers.
This position reports to the Customer Success Manager.
**This position works on-site full-time at our Hayesville, Ohio location.
What You’ll Do
Embody and champion Standex International’s core values of integrity, accountability, empathy, collaboration, and innovation through daily interactions and decision-making.
- Prioritize safety practices and precautions for yourself and others, adhering to company and industry regulations and protocols
- Reinforce company objectives, initiatives, and values through daily decision-making, shareholder interactions, and continuous improvement activities
- Align decisions, actions, behaviors, and priorities with company objectives, initiatives, and values
- Utilize company performance management and learning resources to take ownership of performance, development, and competencies
- Answer and accurately action inbound customer calls, partnering with internal and external stakeholders
- Primary point of contact for customers
- Enter, amend, and maintain accurate purchase orders
- Prepare and send quotes to customers and potential customers
- Enter & maintain customer records
- Generate daily outbound shipments
- Track shipment status of customer orders
- Create export shipment documentation
- Provide field sales support
- Assist with monthly sales projections
- Issue credit memos, send order acknowledgements
- Communicate pertinent operational and customer information to stakeholders, to promote timely and consistent knowledge and execution across the operation
The scope of the job may change as necessitated by business demands.
This position involves occasional exposure to a non-climate-controlled manufacturing environment and requires following basic safety precautions. This position requires wearing full PPE to protect from potential hazards on the shop floor.
This position requires anywhere from light to moderate physical activity, such as walking, sitting, and standing for extended periods of time, as well as engaging all motions necessary to efficiently & safely perform job duties.
What You’ll Bring
- Associate’s degree or 3+ years’ relatable experience
- 1-3 years of inside sales and/or customer service experience in a non-retail environment
- Demonstrated ability to partner cross-functionally and build effective relationships with personnel across all levels of the industry and organization, internally and externally
- Proven method to prioritize tasks and manage multiple projects simultaneously
What We Value
- Proven experience in inside sales, telemarketing, or a related field, ideally with a custom manufactured product
- Proficiency using Microsoft 365 and field related systems
- Active listening and negotiation abilities
- Self-motivated and results-driven attitude
- Ability to work independently and as part of a team
- Adaptability to fast-paced environments and changing priorities
- Strong organizational and time management skills
- Demonstrated ability to read engineering drawings
- Effective written, oral and presentation skills & application of situational and audience awareness
- Proven ability to convey information clearly and professionally across all levels of the organization, verbally, nonverbally, and in writing
Custom Hoists, Inc. offers a competitive compensation and benefits package, which includes:
- Medical Insurance (PPO and HSA plans)
- Dental Insurance
- Health Savings Account
- 401(k) with company contribution
- 11 paid holidays per year
- Paid Vacation
- Tuition Reimbursement Program
Skills Required
- Associate's degree or three or more years of related experience
- One to three years of inside sales and/or customer service experience in a non-retail environment
- Ability to build effective cross-functional relationships internally and externally
- Ability to prioritize tasks and manage multiple projects simultaneously
- Experience in inside sales, telemarketing, or a related field
- Proficiency using Microsoft 365 and field-related systems
- Active listening and negotiation abilities
- Ability to work independently and as part of a team
- Adaptability to fast-paced environments and changing priorities
- Strong organizational and time management skills
- Ability to read engineering drawings
- Effective written, oral, and presentation skills
- Ability to communicate information clearly and professionally across organizational levels
- Ability to wear full PPE and follow manufacturing safety precautions
What We Do
Standex International is a global engineered-components company that designs, prototypes, and manufactures high-performance products for mission-critical systems. It serves the electric grid, space, defense, aviation, test and measurement, general industrial, medical research and pharmacy, automotive, and appliance markets. The company works with customers from concept through production, applying technical expertise and practical innovation to complex requirements and creating specialized solutions intended to help customers succeed and grow.
