Squishable is a close-knit team of designers, artists, pop culture-fanatics, and lovers of all things adorable. Together we create the cutest, cuddliest, (and sometimes downright unusual) plush and lifestyle products in the world. With the millions-strong Squishable fan community cheering us on (and a lot of cupcakes, coffee, and karaoke) we make people say "awww." Our offices are in a sunny Soho loft in NYC, and downtown Washington DC.
What does this position do?
This ideal Inside Sales Associate is an energetic, aggressive self-starter who is capable of managing heavy inbound/outbound phone contact with existing and prospective clients. The position requires excellent organization, computer, and phone skills, and the ability to achieve sales goals.
Responsibilities:
- Receives and responds to inbound sales leads and converts them to new business
- Makes a high level of outbound calls to potential prospects
- Develops accounts by checking customers’ buying history, suggesting related and new items, and explaining product features.
- Research and understand our product line and be familiar with each product’s function and purpose, so you can confidently upsell our customers to compatible products
- Follow up with other departments to ensure the timely shipment of materials and customer satisfaction.
- Track open sales orders and assist with resolving customer service requests
- Maintain and expand the database of prospects to build a pipeline
- Write orders for clients and provide order information, including lead times, availability, pricing, and delivery
- Work with team members to facilitate calls, manage workflow, minimize hold times, and process/receive payments throughout the sales process
Skills and Qualifications
- Experience selling in an inside sales environment or demonstrated success working with customers
- Excellent organizational, time management, and follow-up skills
- Ability to effectively manage multiple projects and tasks simultaneously
- Prioritizes and organizes own work to meet agreed-upon deadlines
- Self-starter who can work independently, but knows when to bring the management team into the decision-making process
- Fast learner; can learn, retain, and apply information quickly and efficiently
- High degree of computer literacy; must be proficient in MS Word, Excel, Outlook, PowerPoint
- Excellent interpersonal skills, strong verbal and written communication skills.
- Experience with inventory sales preferred
The rate of pay for this position is $23.00 - $24.00 per hour, plus incentive pay offered for
Role Duration: 3-4 months ( Start ASAP)
This position is required to work in-office 5 days per week while onboarding, then will be eligible to work a hybrid (4 in office / 1 WFH ) work schedule.
At Squishable.com, Inc. we value, celebrate, and support diversity and inclusivity across our community and we are proud to be an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skillsets. We do not discriminate against any applicant’s race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, disability, or veteran status.
CCPA disclosure notice here.
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What We Do
They're giant, round, fuzzy, stuffed animals. Hug them.™
Squishable is a technology company with a toy habit. We use our nontraditional backgrounds to make adorable plush – food, animals, mythological creatures, and some that defy classification! Everything we do is centered around audience input - the sites we code, the tools we build, and the stuff we create. More than half of our products are fan-designed.
Over the last decade we have released more than three million Squishables to their new homes in the wild. Here at Squishy HQ in Soho in New York City, we’re creating things that help people help us make the world a cuter place.
