Inside Sales Associate II

Posted Yesterday
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Louisville, KY, USA
Hybrid
Entry level
Information Technology • Security
The Role
Manage an assigned book of existing customer accounts, build trusted relationships, drive sales growth, manage the sales cycle, and provide ongoing customer support. Responsibilities include forecasting account metrics, maintaining accurate inventory and account records, resolving complaints, escalating issues, identifying improvement opportunities, ensuring product delivery, and supporting broader sales objectives. The role requires strong communication, organization, product knowledge, customer service, and the ability to meet or exceed sales targets.
Summary Generated by Built In

Join a team recognized for leadership, innovation, and diversity.

ADI Global is growing rapidly, is looking to add to our Sales Team.  You will be assigned your own book of existing customer accounts and will be responsible for building and maintaining strong, long-lasting customer relationships with ADI. 

JOB DUTIES:

  • Drive business growth by closing sales
  • Identify possible improvement opportunities
  • Understand products, systems, and procedures
  • Serve as the lead point of contact for all customer account management matters
  • Develop trusted advisor relationships with key accounts and customer stakeholders
  • Ensure the timely and successful delivery of our products according to customer needs and objectives 
  • Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
  • Resolving complaints and preventing additional issues by improving processes
  • Keeping accurate records pertaining to inventory and account notes
  • Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Responsible for keeping current customers satisfied and delivering exceptional customer service on a day-to-day basis
  • Maintain Existing Customers
  • Manage Sales Cycle
  • Provide Excellent Customer Support
  • Raise Escalations
  • Work with Larger Sales Organizations
  • Providing support to other duties as assigned

WE VALUE

  • Self-motivated, able to work independently without close supervision, and have a team mentality
  • Strong work ethic, do what it takes to get the job done while maintaining high business ethical standards
  • Sales experience in the distribution or retail/telecom industries
  • Industry knowledge: CCTV, IP, AV technologies, Security, Fire
  • Strong communication skills, both verbal and written
  • Strong customer service, organization, and multi-tasking abilities
  • Goal oriented
  • Professional appearance and demeanor
  • Positive can-do attitude
  • Proficient in Excel, Word, PowerPoint, and Outlook
  • Successful track record in exceeding sales targets
  • Exhibit strong aptitude for sales and desire to sell/upsell

WHAT'S IN IN FOR YOU:

  • Hybrid position - 3 days in the office and 2 days remote
  • Competitive base pay plus uncapped commission
  • Product and leadership mentoring to ensure you are set up for success
  • Benefits- Day 1 - ADI Global Distribution provides comprehensive benefits in the form of major medical, dental, and vision; 401K plan with up to 7% company match; paid vacation, sick time, and company holidays

#LI-JS1

About Us

ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com.

You can find out more about how the talent community works here: ADI Talent Community Terms. Our recruitment privacy notice ADI - Recruitment Privacy Notice describes in more detail how we process your personal data and how you can exercise your personal data rights.

If a disability prevents you from applying for a job through our website, request assistance here.


Skills Required

  • Sales experience in distribution, retail, or telecommunications industries
  • Knowledge of CCTV, IP, AV, security, or fire technologies
  • Strong verbal and written communication skills
  • Strong customer service, organization, and multitasking abilities
  • Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook
  • Successful track record exceeding sales targets
  • Strong sales aptitude and willingness to sell or upsell
  • Ability to work independently and as part of a team
  • Strong work ethic and high ethical standards
  • Goal-oriented attitude
  • Professional appearance and demeanor
  • Positive, can-do attitude
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The Company
HQ: Melville, NY
2,041 Employees

What We Do

For more than 25 years, ADI Global Distribution has been the leading security and low-voltage distributor professionals rely on. Our industry solutions enable dealers and integrators to operate more efficiently and offer reliable services. Through our partnership with more than 700 leading suppliers, ADI offers the industry's largest product selection. With more than 350 thousand products in-stock every day available in 195 stocking locations across 17 countries and online through our Digital Branch, our customers can access the newest technologies and solutions at the best prices year-round. ADI provides the services, solutions, and support you need to help your business grow and save you time and labor on every project. Our customers depend on ADI for system design support, device programming, and in-person and digital training opportunities

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