Inside Sales Account Manager

Under limited supervision, responsible for selling company’s product and/or services via telephone. Makes outbound calls to existing and potential customers. May be quota carrying or assigned to support the day-to-day sales need of an existing customer. Participate in lead generation strategies, such as cold calling, to identify business prospects and create a list of potential customers. Utilize designated resources to contact customers and gauge their interest in obtaining products or services offered by Avantor. Make product recommendations based on a need or problem to be solved.

THE OPPORTUNITY
As an Inside Sales Account Manager, you will play a pivotal role in building and maintaining customer relationships remotely. This position focuses on delivering exceptional digital experiences, managing sales inquiries, closing deals, and fostering long-term partnerships with customers through digital platforms like phone, email, or MS Teams calls. This role is ideal for a proactive individual with a consultative sales approach, adept at leveraging Avantor's resources to meet and exceed sales goals.

WHAT WE'RE LOOKING FOR
We seek a results-driven individual who thrives in a targeted, high-pressure environment. The ideal candidate will demonstrate strong consultative sales skills, a proactive approach to customer satisfaction, and the ability to drive growth through strategic selling. This position requires collaboration with internal teams, leveraging CRM tools, and adapting to digital sales strategies to create impactful customer solutions.

CERTIFICATIONS

• BA/BSc or equivalent in Science, Business, or proven understanding of the laboratory environment.
• French and English C1 level written and verbal.

EXPERIENCE

• 2+ years in a complex, solution-based sales environment with a verifiable record of achieving growth through consultative selling.
• Proven success in managing B2B relationships and delivering consistent value to customers.
• Experience in utilizing CRM systems, digital platforms, and cross-functional resources effectively.

THOSE NECESSARY TO PERFORM THE JOB COMPETENTLY

• Fluent in English and French (written and verbal). Additional languages are advantageous.
• Proficient in using MS Office and CRM systems.
• Strong knowledge of company products, services, and solutions.
• Understanding of buyer/seller behavior in the market.

PREFERRED QUALIFICATIONS

• Strong organizational, communication, and negotiation skills.
• Ability to build and maintain long-term customer relationships using digital platforms.
• Strategic mindset with a focus on consultative selling and adaptability to individual customer needs.
• Collaborative team player who thrives in a fast-paced, customer-centric environment.

HOW YOU WILL THRIVE AND CREATE AN IMPACT

• Relationship Development: Build trust and long-term partnerships with customers by delivering value-driven solutions and fostering engagement via digital platforms like MS Teams.
• Business Development: Drive new opportunities through proactive outbound engagement, leveraging digital leads and strategic insights to enhance sales performance.
• Target Achievement: Consistently meet or exceed sales and margin goals by effectively utilizing Avantor resources and identifying cross-selling opportunities.
• Resource Utilization: Optimize customer relationship management by leveraging the Avantor CRM database and cross-functional contacts for improved sales outcomes.
• Adaptability: Implement tailored strategies across customer accounts to provide flexible, impactful solutions that align with individual customer needs.
• Continuous Improvement: Stay updated on global best practices in Inside Sales and actively participate in company training to enhance skills and strategies.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
 

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.