Who we are...
Cell Signaling Technology (CST) is a different kind of life sciences company, one founded, owned, and run by active research scientists, with the highest standards of product and service quality, technological innovation, and scientific rigor for over 20 years. We consistently provide fellow scientists around the globe with best-in-class products and services to fuel their quests for discovery.
Helping researchers find new solutions is our main mission every day, but it's not our only mission. We're also dedicated to helping identify solutions to other problems facing our world. We believe that all businesses must be responsible and work in partnership with local communities, while seeking to minimize their environmental impact. That's why we joined 1% for the Planet as its first life science member, and have committed to achieving net-zero emissions by 2029.
The role
The Inside Sales Specialist is responsible for (over-) achieving revenue objectives within the assigned territory (UK and Benelux regions) by building business relationships, proposing solutions to foster and improve the customer’s experience, advancing their research and create a loyal customer base by using phone and other digital business tools. The role requires close collaborative teamwork with the field sales team. Extensive cross functional collaborations with additional departments including regional marketing, customer service and technical support are essential in this role. Updating Pricing of new items in the CRM System to ensure customer satisfaction will be an additional task. This role is office based at our EMEA Headquarters (Leiden, NL).
You'll have the opportunity to...
- To establish & maintain long term partnerships with both new and existing customers.
- Effectively applying the highest level of product & scientific knowledge to customer needs, workflow applications.
- Apply logic and a clear understanding of the company’s operational processes, market position, to identify and qualify leads, prospects, and incoming business enquiries into business revenue.
- To identify, evaluate and execute opportunities to supply products to both existing and prospective customers.
- To (over-) achieve revenue targets in assigned territory of the UK and Benelux regions, by developing and executing account/territory specific plans.
- Support field sales team where required by attending trade shows/events and customer visits in line with the operational plans of the region.
- Align with global and European marketing activities and promotions to proactively target customers and drive revenue.
- To embraces industry practices and utilizes appropriate business tools to drive customer interactions.
- To conduct outbound calls with existing customers to maintain longstanding relationships, increase awareness of our product offering, with ultimate aim of cross and upselling the CST portfolio of products.
- To proactively prospect for new business.
- To create/maintain and regularly update customer records within the CST CRM system.
- To work effectively in an cross-functional environment to ensure full transparency of information at all times.
- To be a representative of CST and its core values & competencies to both internal and external customers.
- To develop and execute a tactical sales plan based to drive a solution-selling approach.
- To report out regularly on market dynamics, funding opportunities and competitive activities.
- To accurately update timely forecasts for the assigned territory.
Who you are and what you bring to the team...
- A minimum of Master degree in Cell Biology, Immunology or similar.
- Proven experience in working within an international environment.
- Excellent customer relationship skills.
- Excellent communication skills both verbal and in writing.
- Dutch & English Language speaker (French speaking is a desirable).
- 1–2 years of commercial experience is preferred.
- Skilled socially, and highly capable to adapt into different cultures and situations.
- Highly Ambitious
- Willingness to be in the Leiden office a minimum of 2-3 days per week.
Ideally, you have...
- Customer centric and partnership focused.
- Empathy for effective interpersonal communication.
- Commercial mindset.
- Flexible and resilient.
- Organized & structured team player.
- Highly motivated and goal oriented.
- Capable of continuous learning.
What we offer....
At Cell Signaling Technology (CST) we recognize that people will always be our most important asset. Providing a safe, inclusive, and stimulating working environment that understands the importance of diversity, human dignity and meaningful work is as important as establishing company policies that incorporate excellent health insurance and pay benefits. We recognize that development of people is the key to their happiness and thus ensure every employee has impactful discussions with their manager and develops actionable performance and professional development plans. Lastly, we are committed to engaging and supporting our employees in committees and philanthropy that benefit their local communities and environment through community investment programs.
Benefits
- Good work-life balance
- Close to the central station of Leiden
- € 250,- yearly sport contribution
- Pension scheme
- Employee Assistance Programme
- Tuition Reimbursement
- Development opportunities
- Great CSR initiatives
Cell Signaling Technology (CST) is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, status as a veteran or as a member of the military or status in any group protected by applicable federal or state laws.
AGENCIES
All resumes submitted by search firms/employment agencies to any employee at Cell Signaling Technology (CST) via email, the internet or in any form and/or method will be deemed the sole property of CST, unless such search firms/employment agencies were engaged by CST for this position and a valid agreement with CST is in place. In the event a candidate who was submitted outside of the CST agency engagement process is hired, no fee or payment of any kind will be paid.
What We Do
Founded by research scientists in 1999, Cell Signaling Technology (CST) is a private, family-owned company that prides itself on operating as a research institute developing quality products for other researchers. Active in the field of applied systems biology research, particularly as it relates to cancer, CST understands the importance of using antibodies.
That's why all of our antibodies are painstakingly validated for multiple applications by our Ph.D. level scientists. And the same CST scientists who helped produce your antibody will also provide technical support, methods, and guidance needed to achieve the most reliable results.
Check out our website!
For Research Use Only. Not for Use in Diagnostic Procedures.
