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Company Description
Palmetto is a consumer energy platform that provides homeowners with a single destination to discover, purchase, finance, install, monitor and manage home energy products and services. By offering one integrated platform across solar, battery storage, HVAC, heat pumps and more, Palmetto helps homeowners make home energy more affordable, reliable and accessible. Today Palmetto serves hundreds of thousands of homeowners, across 30+ states, building the operating infrastructure for the consumer energy transition, one home at a time.
Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.
Department Description
Palmetto Home is a branch of Palmetto focused on the democratization of the renewable energy and HVAC industries. We provide homeowners with financial products to benefit from solar power, energy storage systems, and home efficiency through advanced heating and cooling technologies. We empower solar and HVAC sales professionals and installation companies with access to our proprietary platform, financing, customer management system, and milestone quality control system. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our growing financial product adoption.
Location
This position will be based in Charlotte, NC.
Reporting
This position will report to the Director, Channel Sales.
Summary of Role
The Inside Sales Account Manager, Comfort manages and grows an assigned portfolio of HVAC contractor and dealer partner accounts. Reporting to Director, Channel Sales, this role drives partner engagement, activates new accounts, grows financing volume, and generates NTPs (New to Program) the first funded projects that confirm a newly onboarded partner is actively selling. This is the inside channel complement to Palmetto's eight field CAM territories, covering partner markets without a dedicated field rep.
Strategic & Tactical
- Own a portfolio of HVAC contractor and dealer partner accounts across geographic markets
- Build strong relationships with business owners, sales managers, and key decision-makers through regular outbound calls, emails, and virtual meetings.
- Serve as the primary point of contact for Palmetto's comfort plans, financing programs, and partner support.
- Follow up with newly onboarded partners to drive activation
- Identify barriers to adoption and build action plans to increase utilization.
- Develop strategies to grow comfort plan financing penetration within existing accounts.
- Identify upsell and cross-sell opportunities across Palmetto's product and program portfolio.
- Monitor account health and proactively re-engage dormant or underperforming partners.
- Achieve monthly and quarterly goals for NTP count, partner activation rate, application volume, funded projects, and active partner rate.
- Maintain accurate forecasting and pipeline management in Salesforce.
- Conduct virtual partner training on the Palmetto Comfort Plan financing products, and current promotional programs.
- Provide partner feedback to improve products, processes, and the overall partner experience.
Qualifications
- 3+ years of inside sales, account management, customer success, or business development experience.
- Experience managing a book of business or customer portfolio.
- Strong consultative selling and relationship-building skills.
- Excellent verbal and written communication.
- Self-motivated with strong organizational and time-management skills.
- Experience using Salesforce or a comparable CRM platform.
- Experience in HVAC, home services, or a related trades contractor channel is a plus.
- Familiarity with comfort plans, subscription-based home services, or recurring revenue models is a plus.
- Experience working within a dealer or contractor certification program (e.g., LightReach Certified or similar) is a plus.
- Experience selling financing, fintech, or embedded financial products to SMBs is a plus.
Employment is contingent upon the successful completion of a background check.
Equal Employment Opportunity
Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.
To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for four years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full privacy policy.
For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy
Skills Required
- 3+ years of inside sales, account management, customer success, or business development experience
- Experience managing a book of business or customer portfolio
- Strong consultative selling and relationship-building skills
- Excellent verbal and written communication
- Self-motivated with strong organizational and time-management skills
- Experience using Salesforce or a comparable CRM platform
- Experience in HVAC, home services, or a related trades contractor channel
- Familiarity with comfort plans, subscription-based home services, or recurring revenue models
- Experience working within a dealer or contractor certification program
- Experience selling financing, fintech, or embedded financial products to SMBs
Palmetto Clean Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Palmetto Clean Technology and has not been reviewed or approved by Palmetto Clean Technology.
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Fair & Transparent Compensation — Pay is considered fair-to-good across many roles, with compensation often described as competitive. Some positions highlight strong earning potential tied to performance.
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Leave & Time Off Breadth — Unlimited or trust-based PTO is widely emphasized and is available early in tenure. Paid leave options for family needs complement the time-off structure.
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Flexible Benefits — A primarily remote setup and flexible schedules are prominent elements of the package. These arrangements are frequently valued alongside core health and leave offerings.
Palmetto Clean Technology Insights
What We Do
Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With the belief that consumers can have it all, we are an uncompromising energy company that makes going green a no-brainer. Our award winning platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. We operate at the intersection of B2B and D2C, offering software, financial tools, and services that drive real environmental impact - without compromising value. Our clean Energy Platform makes solar and home electrification easy to access, easy to afford, and easy to manage. We deliver flexible energy plans, real-time insights, and seamless customer experiences through offerings like our Consumer App and Marketplace, LightReach™ Solar and HVAC Subscriptions, and Asset Management tools - with more innovations on the way. How We Think We've always been told a cleaner future means sacrifice. Turn it down, pay more, wait forever. We don't buy that. At Palmetto, we believe the future is abundant. We help homeowners have it all: lower energy bills, smarter homes, and a healthier planet. Who We Serve We work with homeowners, clean energy brands, and local installation partners to help them grow their impact, revenue, and customer reach. Our Community Impact • 1+ terawatt-hour of clean solar energy generated • 740,000+ tons of carbon emissions avoided • 90,000+ homes powered for a year
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