Inside Sales Account Manager

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title:  Alastin Inside Sales Account Manager

Location:   Miami

The Opportunity

The Inside Sales Account Manager is responsible for building and growing the Inside Sales function within Alastin.   The position is responsible for enhancing portfolio growth through business development activities using primarily phone and email communication.  The position will report to the Associate Director, Customer and Sales Support and will be responsible for providing sales coverage to accounts in assigned geographies, vacant and leave of absence territories to help provide coverage and support for targeted accounts.

Key Responsibilities

• Provide sales coverage for accounts / geographies, lead qualification, leaves of absences and vacancies

• Promote and sell products to a database of Inside Sales accounts and prospects within assigned geographies or on an as needed basis depending on current needs

• Educate customers regarding use of the company’s products, how they fulfill the needs of the customer, indications/contraindications, and safety of the products

• Perform effective online demos or training webinars for accounts

• Build strong professional relationships, establish credibility and rapport with customers.

• Develop and initiate specific course of action to increase sales and market share

• Implement and execute key marketing strategies.

• Create order suggestions, upsell and close sales to achieve sales goals.  Enter orders into system, collect all new account paperwork during process

• Assist with account issues including, but not limited to; order tracking, missing product, returns/exchanges on orders and payment issues

• Qualify inbound leads and route qualified opportunities to the appropriate Account Manager for further development and closure

• Suggest and implement improvements for Inside Sales function based on industry best practices

• Other duties as assigned

Qualifications

• 3 or more years previous aesthetics inside sales experience or field sales experience required. Previous skincare experience preferred.

• BA/BS degree preferred, or equivalent education and directly related years of experience required

• Knowledge of clinical, surgical techniques and aesthetic procedures and medical terminology

• Experience building strong relationships, establishing credibility and rapport with customers

• Effective goal setting, planning and communication, relationship-building, and strong problem-solving skills

• Ability to present to a group in a virtual setting

• Self-reliant with ability to make solid business decisions

• Outstanding verbal and written communication skills

• Ability to multi-task, prioritize, and manage time effectively

• Effective goal setting, planning and communication, relationship-building, and strong problem-solving skills

• Experience working with NetSuite or order entry portal and/or CRM system a plus

• Ability to provide service to accounts in various time zones across the US

• Actively participate and attend scheduled sales meetings and conference calls

• Ability to work longer hours as needed during end of month, quarter and year to deliver on quota

• Proficient in Microsoft PowerPoint, Word, and Excel

• Some travel may be required; including travel to accounts during vacancy/LOA’s

Physical Requirements and Work Environment

This job description describes the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities. Duties and responsibilities may be modified, added, or removed as necessary to meet business and organizational needs.

Benefits

Galderma offers a competitive and comprehensive benefits program, including medical, dental, and vision coverage, a 401(k) plan with employer match, paid time off, and other benefits, subject to eligibility and applicable plan terms.

Work Authorization

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the United States.

What We Offer
At Galderma, you’ll be part of a purpose-driven organization committed to advancing dermatology and improving patient outcomes worldwide. We offer competitive compensation, annual incentive opportunities, and comprehensive benefits, along with meaningful opportunities for growth, development, and collaboration in an inclusive and innovative environment.

Next Steps

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter. 

• The next step is a virtual conversation with the hiring manager  

• The final step is a panel conversation with the extended team 

Don't meet every single requirement? At Galderma, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role, but your experience doesn't align perfectly with the qualifications listed, we encourage you to apply anyway!

If you are considering employment at Galderma, review our job postings at www.galderma.com/us/careers. Please be aware of fraudulent job offers and individuals falsely claiming to represent our Human Resources department. Our company will never request or offer payment, personal financial information, or sensitive data (such as Social Security numbers or bank details) during the early stages of recruitment. All legitimate communications from our HR team will come from official company email domains and follow our established hiring process.