Inside Sales Account Manager based in Canada (Eastern Canada - Ontario, Quebec)
In this role, you’ll grow revenue across an assigned territory by qualifying and converting new opportunities, deepening relationships with existing customers, and partnering closely with Marketing, Field Sales, and Channel teams.
What you’ll do
- Own inbound leads from first touch to close: qualify, scope needs, build business cases, and drive conversion.
- Increase product usage per user and expand within accounts through consultative outreach and upsell/cross-sell motions.
- Deliver timely product updates and technical information to new and existing customers.
- Run campaigns in partnership with Marketing; execute targeted call/email sequences and webinars.
- Maintain rigorous CRM hygiene: track pipeline, forecast accurately, and capture competitive/commercial intelligence.
- Support field reps with account research, meeting prep/follow-up, quotes, and trial coordination across active territories.
- Champion retention by building strong relationships and ensuring a smooth customer experience post-sale.
What you’ll bring
Required
- BSc and/or Master’s degree (preferably in Life Sciences, Genetics, or Genomics).
- Proven inside sales or commercial experience serving research/life-science customers.
- Working understanding of DNA sequencing technologies and applications.
- Proficiency with CRM systems (e.g., Salesforce, HubSpot) and data-driven selling.
- Excellent communication, influence, and teamwork skills; thrive in a fast-paced, goal-oriented environment.
- Positive, proactive, can-do mindset with sound judgment and tact.
Nice to have
- PhD (advantageous but not required).
- Experience operating in global teams and coordinating with field-based colleagues and channel partners.
- Familiarity with complex, multi-stakeholder sales cycles in academia, biotech, pharma, clinical, or government labs.
The salary for this role is between 59,500 - 85,000 CAD. The salary offered will reflect the skills and experience of the candidate.
Certain roles within ONT are eligible for annual bonus and stock. These awards are allocated based on individual performance.
We are proud to be an equal opportunity employer. We select and employ candidates only in accordance with their merits, qualifications, and abilities to perform the duties of the job regardless of gender, marital status, race, religion, color, age, disability, sexual orientation, military or veteran status. If you require an accommodation to complete the application or interview process, please contact [email protected]
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Dans ce poste, vous contribuerez à la croissance du chiffre d’affaires sur un territoire qui vous sera attribué en qualifiant et en convertissant de nouvelles opportunités, en renforçant les relations avec les clients existants et en collaborant étroitement avec les équipes du marketing, de la vente sur le terrain et des canaux de distribution.
Vos responsabilités
- Gérer les opportunités commerciales entrantes de la première prise de contact à la conclusion : qualifier, évaluer les besoins, élaborer des analyses de rentabilité et favoriser la conversion.
- Augmenter l'utilisation du produit par utilisateur et développer l'activité au sein des comptes grâce à des actions de sensibilisation consultative et de vente incitative/croisée.
- Fournir en temps opportun des mises à jour sur les produits et des informations techniques aux clients nouveaux et existants.
- Mener des campagnes en partenariat avec le marketing ; exécuter des séquences ciblées d’appels et de courriels ainsi que des webinaires.
- Maintenir une gestion rigoureuse du CRM : suivre le pipeline, établir des prévisions précises et recueillir des renseignements concurrentiels et commerciaux.
- Soutenir les représentants sur le terrain dans la recherche de comptes, la préparation et le suivi des réunions, les soumissions et la coordination des essais dans les territoires actifs.
- Favoriser la fidélisation en établissant des relations solides et en assurant une expérience client fluide après la vente.
Exigences
- Baccalauréat et/ou maîtrise (de préférence en sciences de la vie, en génétique ou en génomique).
- Expérience avérée en vente interne ou en commerce auprès de clients du secteur de la recherche ou des sciences de la vie.
- Connaissance pratique des technologies et des applications de séquençage de l'ADN.
- Maîtrise des systèmes CRM (p. ex., Salesforce, HubSpot) et de la vente axée sur les données.
- Excellentes aptitudes en communication, en influence et en travail d'équipe ; capacité à s'épanouir dans un environnement dynamique et axé sur les objectifs.
- Attitude positive, proactive et volontariste, assortie d'un bon jugement et de tact.
- Doctorat (un atout, mais non obligatoire).
- Expérience de travail au sein d'équipes internationales et de coordination avec des collègues sur le terrain et des partenaires de distribution.
- Connaissance des cycles de vente complexes impliquant de multiples parties prenantes dans les milieux universitaires, biotechnologiques, pharmaceutiques, cliniques ou les laboratoires gouvernementaux.
Le salaire pour ce poste se situe entre 59,500 et 85,000 CAD. Le salaire offert reflétera les compétences et l'expérience du candidat.
Certains postes au sein d'ONT donnent droit à une prime annuelle et à des actions. Ces avantages sont attribués en fonction de la performance individuelle.
Nous sommes fiers d'être un employeur souscrivant au principe de l'égalité des chances. Nous sélectionnons et embauchons les candidats uniquement en fonction de leurs mérites, de leurs qualifications et de leur capacité à remplir les fonctions du poste, sans distinction de sexe, d'état civil, de race, de religion, de couleur, d'âge, de handicap, d'orientation sexuelle, de statut militaire ou d'ancien combattant. Si vous avez besoin d'un aménagement pour remplir la demande d'emploi ou passer l'entrevue, veuillez communiquer avec [email protected]
#LI-Remote
#LI-RS1
Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.
Skills Required
- BSc and/or Master's degree (preferably in Life Sciences, Genetics, or Genomics)
- Proven inside sales or commercial experience serving research/life-science customers
- Working understanding of DNA sequencing technologies and applications
- Proficiency with CRM systems (e.g., Salesforce, HubSpot) and data-driven selling
- Excellent communication, influence, and teamwork skills
- Positive, proactive mindset with sound judgment
Oxford Nanopore Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Oxford Nanopore Technologies and has not been reviewed or approved by Oxford Nanopore Technologies.
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Fair & Transparent Compensation — Pay is considered good to above average across many roles, with employer-provided ranges visible for several U.S. commercial and applications positions and company materials emphasizing market‑competitive base pay. Commercial and some senior technical posts, particularly in the U.S., are positioned as competitive and often paired with strong variable components.
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Equity Value & Accessibility — All‑employee share plans in the UK and a U.S. employee stock purchase plan indicate broad access to equity as part of total reward. Company communications highlight attractive bonus and share plans that add meaningful upside beyond base pay.
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Healthcare Strength — U.S. roles indicate strong health insurance and core protections, while official materials and country overviews reference private medical coverage and wellbeing support. These elements position the health package as a notable strength alongside cash compensation.
Oxford Nanopore Technologies Insights
What We Do
Our goal is to enable the analysis of anything, anywhere, by anyone. We have developed the world’s first and only nanopore DNA and RNA sequencing platform. It’s a new generation of sequencing technology — the only one to offer: scalability to portable or ultra-high throughput formats, real-time data delivery, and the ability to elucidate rich biological data. We are aiming to disrupt the way that biological analyses are currently performed, and open up new applications that have a profound, positive impact on society. Our devices offer real-time analysis, for rapid insights, in fully scalable formats — from pocket to population scale — and the technology is being used in more than 100 countries worldwide. Founded in 2005 as a spin-out from the University of Oxford, the company now employs more than 600 people from multiple disciplines including nanopore science, molecular biology and applications, informatics, engineering, electronics, manufacturing and commercialisation. The management team, led by CEO Dr Gordon Sanghera, has a track record of delivering disruptive technologies to the market.
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