Inside Sales Account Manager, End Customers

Summary 

Axis is looking for an Inside Sales Account Manager to work closely with Key Account Managers to promote and support the sale of Axis Communications products and solutions within strategic end customer accounts. You will be part of a team responsible for developing end customer relationships, supporting long-term business initiatives, and helping grow Axis’s presence within assigned accounts. This role will support account planning, relationship development, opportunity growth, standardization initiatives, and cross-functional coordination across internal and external stakeholders. The ideal candidate will be located within reasonable driving distance to one of Axis offices in Irvine, CA, San Jose, CA, or Phoenix, AZ. 

Responsibilities 

• Work closely with Key Account Managers (KAMs) and end customer stakeholders to cultivate and strengthen business relationships and opportunity growth  

• Participate in internal and external customer meetings to support account strategy, business development initiatives, and long-term growth planning  

• Investigate and analyze customer needs to evaluate available options and customized solutions  

• Support standardization efforts by assisting with approved model lists, pricing strategies, product recommendations, and account planning activities  

• Research end customer organizations to identify growth opportunities, organizational changes, and additional points of contact within assigned accounts  

• Work collaboratively with SDRs, Operations, Technical Services, Marketing, regional sales teams, and HQ teams to support strategic account initiatives  

• Analyze and respond to sales leads and opportunities relevant within assigned accounts, helping position Axis as a preferred solution across departments and stakeholders  

• Support customer engagement activities related to product updates, cybersecurity initiatives, demonstrations, testing, evaluations, and project rollouts  

• Write and maintain documentation related to assigned accounts including meeting notes, account plans, approved model lists, loan requests, project details, and pricing strategies  

• Maintain accurate documentation of product configurations, specifications, forecasts, and project-related information relevant to assigned accounts  

• Review and analyze sales reports, dashboards, and account activity to support business planning and opportunity development  

• Work with Operations and internal teams to forecast and plan for large projects to ensure timely delivery and account support  

• Assemble necessary weekly, bi-weekly, and monthly reporting as required  

• Perform other related duties as assigned 

Essential Skills 

• Ability to make decisions independently and manage multiple priorities in a fast-paced environment  

• Strong organizational skills with attention to detail and strategic thinking abilities  

• Outstanding verbal and written communication skills  

• Strong relationship-building and collaboration skills across multiple stakeholder groups  

• Proficiency in Microsoft Office applications and CRM/sales reporting tools  

• Self-motivated with strong follow-through and accountability  

• Ability to work cross-functionally with sales, operations, technical, and marketing teams  

• Strong analytical and problem-solving skills  

• Solid technical aptitude including a general understanding of networking infrastructure and enterprise technology environments  

• Resourceful and adaptable in a dynamic sales environment  

Education and Experience 

• Bachelor’s degree in Business or related area  

• 3+ years of experience in inside sales, account management, business development, project coordination, or related roles supporting customer relationships and strategic business initiatives 

• Experience working in technical sales or solution-based selling environments 

Valued but not required skills or experience 

• Experience with physical security, video surveillance, access control, or enterprise security solutions 

• Experience supporting enterprise or national accounts 

Physical demands 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Physical Demands: Employee is occasionally required to lift 20-25 lbs.  

• Travel up to 30% annually. 

Salary Range

$80,000 - $90,000 OTE (based on education, experience and location).