Inside Sales & Account Senior Representative

PURPOSE OF THE ROLE

The Commercial Sales & Account Executive role offers a hybrid working environment combining Sales & Account Management to achieve acquisition targets and maintain existing Amadeus customers to deliver future growth within the Inside Sales segment.

The primary role responsibilities include: Driving long term retention and IT revenue growth across your customer portfolio.

Main Responsibilities

- Acquisition

• Drive sales activities across Inside Sales segment to acquire new customers in accordance with the commercial principles of sustainable and profitable growth

- Retention

• Drive account management activities across the Inside Sales segment to ensure the retention and effective management of existing customers in accordance with the commercial principles of sustainable and profitable growth

- Development

• Drive business development activities with prospects and existing customers to achieve growth in Inside Sales segments and increase revenues through the introduction of new solutions and services

• Creation of sales and account development plans to convert strategy into specific customer engagements and activities

• Provide competitive intelligence, analysis of market trends and competitors performance

• Build and leverage a network of customers and industry contacts with the express outcome of winning market share

- Sales Support Activity:

• Contribute to improved sales support processes, systems and tools to ensure the effective execution of acquisition, retention and development targets

• Collaborate with key stakeholders (internal & external) to ensure the delivery of sales activates to achieve the Inside Sales  commercial objectives

• Ensure the sharing of knowledge and best practices across the Commercial teams and to the broader Travel Sellers Unit

• Proactively use CRM to drive sales pipeline and effectively create, manage and promote commercial understanding of the Retail segment

• Ensure the accuracy and integrity of data in CRM is maintained, as well as sales activity reporting

• Pipeline management - ensure accuracy within your Pipeline in relation to Sales Stages, Expected Signature & Expect Migration dates. 

• In conjunction with other teams/ functions, maintain responsibility for the migration of new business and of new products, solutions and services to all customers within your portfolio.

- Account Management

• Develop and maintain a structured sales plan with all customers under your portfolio to drive new product and IT revenue opportunities.

• Achieve expected revenue, profitability, and satisfaction levels within your portfolio.

• Maintain a high level of functional knowledge of the GDS and the full Amadeus product portfolio through a combination of self-improvement and attending internal sales and product sessions.

• Acquire meaningful market intelligence from customer visits.

• The Role is office based with 1 day per week customer facing.

About the Ideal Candidate

• Experience in the travel industry or travel agency or related sectors.

• Background in account management or business development or relevant roles

• Skilled in customer service and able to understand how technical issues impact business outcomes.

• Comfortable contributing to and following structured sales plans, including setting goals and tracking progress.

• Familiar with online booking tools used in corporate or B2B (business-to-business) settings.

• Effective communication and self-management skills.

• Familiarity with Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.

• Able to work independently and take initiative.

Note: As part of our recruitment process, successful candidates will be required to complete pre-employment screening, which includes a National Coordinated Criminal History Check. Employment offers and ongoing engagement will be subject to the satisfactory completion of this screening.

What we can offer you ?

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.