Inside Sales - Academic Counsellor (Mumbai)

Posted Yesterday
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Mumbai, Maharashtra, IND
In-Office
Senior level
Edtech
The Role
Counsel prospective students on digital marketing programs, provide career guidance, answer student and parent queries, and convert leads into enrollments. Manage follow-ups, CRM reporting, sales targets, connected calls, talk-time KPIs, and weekly revenue goals. Mentor junior counselors, assist with onboarding and training, handle escalations, collaborate with internal teams, and support a seamless admissions experience. This is a full-time, office-based role in Lower Parel, Mumbai, working Monday through Saturday.
Summary Generated by Built In
Work Timings: 10:00 AM – 7:00 PM
Working Days: Monday – Saturday
Work Mode: 100% Work from Office
Location: Lower Parel, Mumbai
About IIDE:

IIDE is India’s leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today’s digital-first world.

Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.

About the Role:

As an Academic Counselor at IIDE, Lower Parel, you will play a pivotal role in guiding prospective students through their educational journey. This role involves counseling students on IIDE’s digital marketing programs, managing student communications, mentoring junior counselors, and driving admissions growth while ensuring an excellent student experience.

You will provide career guidance, answer student and parent queries, manage lead conversions, and collaborate with internal teams to uphold high standards across the admissions process.

What You'll Do:
● Student Counseling & Guidance:
○ Counsel students on IIDE’s digital marketing courses, helping them choose the right path based on their interests and career aspirations.
○ Communicate with students and parents both in-person and over the phone, addressing queries and guiding them through course options.
○ Provide expert career guidance and support students throughout their learning journey.
● Mentorship & Team Collaboration:
○ Mentor and support junior counselors to improve counseling effectiveness and individual performance.
○ Assist in onboarding and training new team members to ensure consistency within the counseling department.
○ Collaborate with cross-functional teams to deliver a seamless student experience.
● Target Achievement & Reporting:
○ Consistently achieve daily, weekly, and monthly counseling and enrollment targets.
○ Monitor lead conversion rates and ensure timely and efficient follow-ups.
○ Use CRM tools and sales automation systems to generate reports, track conversions, and improve sales outcomes.
○ Meet expected KPIs, including:
  • Minimum 60–80 connected calls per day

  • 2–3 hours of active talk time per day (average)

  • Consistent achievement of weekly revenue targets aligned with batch requirements

● Additional Duties:
○ Handle complex student concerns, escalations, and larger student groups as required.
○ Take ownership of additional responsibilities aligned with senior counseling requirements.
○ Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.
Who You Are:
● Must-Have:
1–8 years of experience in counseling or sales, preferably within the EdTech industry.
○ Fluent written and spoken English communication skills.
○ Strong interpersonal skills, active listening, and the ability to engage, inspire, and guide students.
○ Interest and experience in educational counseling and sales with a goal-oriented mindset.
○ Familiarity with CRM systems and sales automation tools.
○ Candidate must be residing in Mumbai.
● Should Have:
○ Strong multitasking and prioritization skills to manage responsibilities effectively in a fast-paced environment.
○ Demonstrated leadership potential and willingness to take on additional responsibilities as the role evolves.
○ Ability to mentor peers and contribute positively to team performance.
● Nice to Have:
○ Prior work experience in an EdTech company, preferably in student counseling, admissions, or sales.
○ Certifications or working knowledge in digital marketing or educational counseling.
Why Join IIDE?
  • Work with one of India’s fastest-growing digital education brands

  • Gain exposure to end-to-end admissions and student counseling processes

  • Collaborative and high-growth work environment

  • Competitive salary with strong career development opportunities

  • Play a meaningful role in shaping students’ educational and career journeys

Who You’ll Thrive As

You’re someone who:

  • Enjoys interacting with students and helping them make informed career decisions

  • Has a passion for education, counseling, and sales

  • Thrives in a target-driven, fast-paced environment

  • Is proactive, empathetic, and solution-oriented in resolving student queries

  • Enjoys mentoring others and contributing to team success



Skills Required

  • 1–8 years of experience in counseling or sales, preferably in EdTech
  • Fluent written and spoken English communication skills
  • Strong interpersonal skills and active listening ability
  • Ability to engage, inspire, and guide students
  • Interest and experience in educational counseling and sales
  • Goal-oriented mindset
  • Familiarity with CRM systems and sales automation tools
  • Reside in Mumbai
  • Strong multitasking and prioritization skills
  • Leadership potential and willingness to take on additional responsibilities
  • Ability to mentor peers and contribute positively to team performance
  • Prior EdTech experience in student counseling, admissions, or sales
  • Certifications or working knowledge in digital marketing or educational counseling
Am I A Good Fit?
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The Company
106 Employees
Year Founded: 2016

What We Do

IIDE is a digital-first business school focused on preparing India’s next generation of digital and business leaders. It offers digital marketing programs, undergraduate business education, and AI-focused certifications for students, graduates, working professionals, career switchers, and entrepreneurs. Through online learning and campus experiences in Mumbai, Delhi, and Nepal, IIDE combines practical, industry-led education with career and entrepreneurship outcomes.

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