At Southeast Culvert Inc., we desire to operate on the biblical principle of being intentional about doing Good. Our success is grounded in doing Good for our customers, employees, suppliers, and to the company itself by striving to live out our core values.
Southeast Culvert, Inc., was founded on the promise to provide a quality drainage product at a reasonable price, when and where needed. This remains the core principle of how we run the business. Since it was established in 1981, Southeast Culvert, Inc., set out to be the company of choice when it comes to storm drainage product supplies. Our dedication to our customers and our quality of service has made Southeast Culvert, Inc., the largest single site capacity culvert plant in the United States. We offer stormwater solutions for all needs. At Southeast Culvert, Inc., we strive to have a positive impact, not just with our employees and customers but with the surrounding community. We are active members of many organizations including PPI, NCSPA and ASCE. In 2025, Southeast Culvert Inc., was selected as mid sized Engineering Employer of the Month. We make contributions to many charitable organizations including schools, fire departments, churches and the Shriners Children Hospitals. Our mission at Southeast Culvert, Inc., is to build lasting relationships to better serve our customers and our community.
Role Title: Inside Sales
Mission
- Facilitate optimal revenue levels through timely and accurate communication support for the outside sales team.
- Provide direct customer service and house account management.
- Coordinate effectively with operations to ensure smooth workflow and customer satisfaction.
Roles & Objectives:
- Initiate or coordinate customer contact with the sales team
- Serve as point of contact for order entry, customer identification, customer qualification, and credit establishment
- Develop and maintain comprehensive product knowledge
- Distribute price pages, templates, and quotes
- Communicate and coordinate price levels with customers and the sales team
- Qualify new accounts from a financial and credit perspective
- Structure, analyze, and enter job information for quoting purposes
- Act as liaison between customers and manufacturing facilities, providing timely and accurate information
- Support the estimator in job quote entry
- Maintain the status of early stage potential jobs and current jobs
- Run reports out of the ERP system
- Manage clients’ competing priorities and determine appropriate prioritization
Competencies:
- Ability to perform repetitive data entry with a high degree of accuracy
- Ability to run reports for analysis
- Provide internal and external customer service via phone and in person
- Facilitate problem solving and develop solutions
- Ability to work at a fast pace while maintaining strong attention to detail
- Strong organizational skills, time management, and ability to work under tight deadlines
- Leverage SeC product portfolio to offer complete solutions to customers
- Ability to sell SeC as a stormwater solution provider, not just a materials supplier
Level II Expectations
- Inside sales experience in construction industry
- Strong data entry experience Proficient with MS Office
- Working knowledge of CRM or sales software
- Familiar with SeC portfolio of products or similar construction products
- Phone sales and phone customer service experience
- Experience setting up and managing accounts Strong customer experience Knowledge of sales order process
Level III Expectations
- Inside sales experience in construction industry
- Extensive data entry experience
- Expert with MS Office
- Solid experience using CRM or sales software
- Full working knowledge of SeC portfolio of products or similar construction products
- Phone sales and phone customer service experience
- Experience setting up and managing accounts
- Strong customer experience
- Knowledge of sales order process
- Knowledge/understanding of end to end business processes
- Ability to leverage knowledge and experience to anticipate, recognize and removed obstacles/issues
Skills Required
- High degree of accuracy in repetitive data entry
- Ability to run reports for analysis from ERP systems
- Provide internal and external customer service via phone and in person
- Facilitate problem solving and develop solutions
- Strong organizational skills, time management, and ability to work under tight deadlines
- Proficient with MS Office
- Working knowledge of CRM or sales software
- Inside sales experience in construction industry
- Familiarity with SeC product portfolio or similar construction products
- Phone sales and phone customer service experience
- Experience setting up and managing accounts and knowledge of sales order process
- Ability to leverage product and process knowledge to anticipate and resolve issues
What We Do
Established in 1981, Southeast Culvert Inc. is a manufacturer of storm drainage products for the construction industry. As the largest single-site culvert manufacturing plant in the U.S., the company produces corrugated metal and HDPE pipe, concrete headwalls, custom fabrications, and underground detention systems. Their mission is to build lasting relationships that enable them to better serve their customers and strengthen their community.
