The Role
Manage international order entry, quotes, backlog, and shipping using SAP. Communicate order status and resolve billing/delivery issues, coordinate with internal teams, and proactively follow up on backorders.
Summary Generated by Built In
GD Energy Products – New Name, Same Legacy
The company you have known as Gardner Denver High Pressure Solutions has a new name – GD Energy Products. Now for more than 160 years, we have made it our business to lead the industry with unmatched products and services; and I can promise that while our identity may change, deep down, who we are as a company never will.
GD Energy Products is looking for an Inside Sales Representative to work in Fort Worth, TX.
When joining GD Energy Products, you will be eligible for many of our competitive benefits, including: vacation, 401K matching, paid holidays, sick days, full medical/dental/vision benefits, short/long term disability, maternity/paternity leave and many more!
Job Summary:
Reporting to the Plant Manager; this role manages order entry, screening international customers and working international backlog, international shipping. Will be responsible for pro-actively following up with backorders.
Supervisory Responsibilities:
• None
Duties/Responsibilities:
• Enter customer quotes sales orders and maintain backlog within SAP.
• Responds to customer questions on order status, discrepancies in billing or delivery, and recommends or determines appropriate corrective action.
• Responsible to maintain strict discipline while operating in SAP
• Service international sales team and international customers.
• Works with multiple departments to ensure world class customer service.
• Updates and enters quotes, orders, etc. in system. May investigate or identify part availability, production delays, or transportation delays or other potential complications to an order and communicates this information to international sales team and customers.
• Performs other related duties as assigned.
Required Skills/Abilities:
• Excellent communication skills including active listening.
• SAP experience strongly preferred.
• Microsoft Office Suite (Word, Excel, PowerPoint) experience required.
• Must have a positive and team first attitude.
• Willingness to go above and beyond expectations.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
Education and Experience:
• High school diploma or equivalent with minimum 4 years Customer Service experience or;
• Bachelor’s degree with at least one year of Customer Service experience.
The company you have known as Gardner Denver High Pressure Solutions has a new name – GD Energy Products. Now for more than 160 years, we have made it our business to lead the industry with unmatched products and services; and I can promise that while our identity may change, deep down, who we are as a company never will.
GD Energy Products is looking for an Inside Sales Representative to work in Fort Worth, TX.
When joining GD Energy Products, you will be eligible for many of our competitive benefits, including: vacation, 401K matching, paid holidays, sick days, full medical/dental/vision benefits, short/long term disability, maternity/paternity leave and many more!
Job Summary:
Reporting to the Plant Manager; this role manages order entry, screening international customers and working international backlog, international shipping. Will be responsible for pro-actively following up with backorders.
Supervisory Responsibilities:
• None
Duties/Responsibilities:
• Enter customer quotes sales orders and maintain backlog within SAP.
• Responds to customer questions on order status, discrepancies in billing or delivery, and recommends or determines appropriate corrective action.
• Responsible to maintain strict discipline while operating in SAP
• Service international sales team and international customers.
• Works with multiple departments to ensure world class customer service.
• Updates and enters quotes, orders, etc. in system. May investigate or identify part availability, production delays, or transportation delays or other potential complications to an order and communicates this information to international sales team and customers.
• Performs other related duties as assigned.
Required Skills/Abilities:
• Excellent communication skills including active listening.
• SAP experience strongly preferred.
• Microsoft Office Suite (Word, Excel, PowerPoint) experience required.
• Must have a positive and team first attitude.
• Willingness to go above and beyond expectations.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
Education and Experience:
• High school diploma or equivalent with minimum 4 years Customer Service experience or;
• Bachelor’s degree with at least one year of Customer Service experience.
Physical Requirements:
Physical Requirements:
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
GD Energy Products is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, creed, age, sex, sexual orientation, gender identity, pregnancy, national origin, disability or protected veteran status, as well as any other characteristic protected by applicable law, regulation or local ordinance. For more information about your rights under the law, see http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
GD Energy Products is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, creed, age, sex, sexual orientation, gender identity, pregnancy, national origin, disability or protected veteran status, as well as any other characteristic protected by applicable law, regulation or local ordinance. For more information about your rights under the law, see http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
About
GD Energy Products is a leading brand in the energy industry, offering a wide range of innovative products and services. With a strong commitment to environmental, social, and governance (ESG) practices, GD Energy Products is at the forefront of sustainable solutions. The brand's cutting-edge innovation allows them to lead the industry in meeting the latest environmental and safety standards. GD Energy Products has developed a range of pumps, including frac pumps, mud pumps, and horizontal directional drilling pumps, to name just a few. Their pumps are designed for various applications, such as acidizing, cementing, and hydraulic fracturing. In addition, they offer a comprehensive range of consumables, like valve seats, packing, and pistons, ensuring optimal performance. The brand's commitment to the environment is demonstrated through programs such as metal recycling, closed-loop recycling, and coolant reclamation. They also offer a plunger remanufacturing program, reducing waste and promoting sustainability. GD Energy Products is dedicated to finding alternative fuel solutions and embraces diversity and inclusion in its workforce. Through community engagement initiatives and involvement in industry associations, GD Energy Products actively supports charitable organizations and provides educational resources and scholarships. Their goal is to create a workplace culture that promotes diversity, equity, and inclusion, allowing every individual to reach their full potential. With GD Energy Products, you can expect sustainable solutions that meet your operational needs while reducing your environmental impact.
Skills Required
- High school diploma or equivalent and minimum 4 years customer service experience
- Bachelor's degree and at least 1 year customer service experience
- Microsoft Office Suite (Word, Excel, PowerPoint) experience
- SAP experience
- Excellent communication skills including active listening
- Proficient computer skills with ability to learn new software
- Service-oriented with ability to resolve customer grievances
- Ability to lift up to 15 pounds
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The Company
What We Do
GD Energy Products is a leading provider of high-pressure pumps, related consumables, and aftermarket parts, serving the global oil and gas industry. They specialize in fluid transfer technology and have been driving innovation for over 165 years.
