Inside Project Specialist

POSITION OVERVIEW: 

Are you a highly organized problem-solver who enjoys managing projects, building relationships, and delivering exceptional customer experiences? We're looking for an Inside Project Specialist to serve as the primary connection between our internal teams and our valued dealer network. In this role, you'll guide projects from order entry through manufacturing, installation, and warranty support, ensuring accuracy, clear communication, and a seamless customer experience every step of the way. You'll partner with cross-functional teams and external customers to keep projects moving forward while helping resolve challenges and identify opportunities for continuous improvement. This is an excellent opportunity for a detail-oriented professional who enjoys juggling multiple priorities, collaborating with a variety of stakeholders, and growing their skills in project management, customer service, and technical problem-solving.

DUTIES and RESPONSIBILITIES:

• Manage multiple projects concurrently for dealer orders through our order management process. You’ll be the central point of contact for all post-sale communications for both internal and external customers. This includes reviewing field checks and reconciling the project design with the site conditions.
• Assist our dealer network with product information. This could range from requests about product specifications to assisting with design solutions.
• Collaborate with internal teams. This includes working with Drafting, Engineering, Planning, Purchasing, Sales and Logistics to keep our dealer projects moving on schedule.
• Work with external customers, such as our dealer Project Managers to help balance their needs with internal capacity. You’ll also assist installers with any questions or concerns during the installation phase of the project.
• Negotiate pricing for any change orders required due to site conditions. You’ll also work with our dealers to negotiate backcharge requests due to unexpected expenses incurred due to company error.
• Must have the ability to travel an average of three to four times per year to dealer offices to assist with dealer training and develop relationships.

COMPETENCIES: (Knowledge, Skills and Abilities)

• Strong project coordination, organizational, and time-management skills.
• Ability to prioritize multiple projects and deadlines in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Ability to build positive relationships with both internal teams and external customers.
• Confidence navigating negotiations and resolving conflicts professionally.
• Adaptability and willingness to embrace changing priorities.
• High attention to detail and commitment to quality work.
• Ability to quickly learn technical products and business processes.
• Proficiency with Microsoft Office applications and ERP systems.
• Experience with project management, customer service, order management, construction, manufacturing, or related industries.
• Knowledge of drafting principles, blueprint reading, design techniques, or AutoCAD is a plus.
• Having a good sense of humor is a plus!

EDUCATION/EXPERIENCE/ADDITIONAL QUALIFICATIONS:

• Associate degree (or equivalent technical degree) and 1–2 years of related professional experience; or
• An equivalent combination of education, training, and relevant work experience.

Hussey Seating Company is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, religion, age, sexual orientation, gender identity, national or ethnic origin, marital status, veteran status, or any other category protected by law.