Inside Partner Account Manager II

Summary

JOB PURPOSE:
The Inside Partner Account Manager I is the primary point of contact between ESET and our reseller community.

Job description

GOALS and OBJECTIVES:
• Provide a positive customer experience for ESET Channel Partners and end users while maintaining company goals and directives.
• Prospect and develop additional business opportunities from existing customer base.
• Interface with end users Channel Partners via telephone and email to provide sales support.
• Effectively communicate the benefits and value of ESET's Cybersecurity solutions to both new and existing end user/Channel Partner customers.
• Meet or exceed department goals, which include; sales revenue and end user/Partner account management.
DUTIES and RESPONSIBILITIES:
• Achieve /exceed quota targets.
• Interface with end users and channel partners via telephone and email to provide assistance and close business.
• Provide consultation and advice to Channel Partners to support the partnership and drive revenue.
• Investigate and resolve issues for Channel Partners.
• Determine qualification of leads and represent ESET in negotiations on sales agreements with Channel Partners and end users.
• Develop new business leads through various means, including cold calling.
• Provide product literature, evaluation software, and lead referrals to channel partners.
• Generate weekly reports and forecasts, as needed, for all in-progress and closed business.
• Provide Pipeline forecast upon request (new sales and renewal opportunities).
• Perform sales administrative tasks such as license modifications, reseller/end user record updates etc.
• Assist with training, onboarding and mentorship for new members of the IPAM team.
• Generate and present content (sales, process) in department meetings as required.
• Compile, analyze, interpret and present information about specific resellers, regions and products that help provide key insights about an assigned region.
• Provide backup support to sales team colleagues as needed/required by management
• Other duties as assigned.

Specific Daily Duties of IPAM II:
• Use independent judgment to determine how to best perform job tasks and how to prioritize assigned work.
• Complete all new leads and renewal opportunities as assigned.
• Maintain accurate pipeline of business within assigned territory. 
• Process POs for new & renewal business from our resellers.
• Create sales quotes for resellers and end user clients.
• Contact all Managed Partners within assigned territory at least once per month to maintain a healthy reseller relationship.
• Respond to voice mails per company policy.
• Keep accurate notes in CRM of all relevant activities
• Issue NFR software as necessary according to ESET policy for all resellers’ clients within assigned territory.
• Provide back up support to the Partner Account Manager
• Maintaining accurate end user information for each reseller sale.
• Attend all sales meetings and trainings as required.
KEY TECHNICAL SKILLS, KNOWLEDGE and QUALIFICATIONS:

• 2-4 years B2B software sales experience

• Bachelor’s degree from accredited institution
• Prior Channel Sales
• Strong telephone and business communication skills.
• Strong consultative selling, time management and organization skills.
• Ability to use expert judgement in recommending the ideal product solution based upon a prospects security needs and existing or future network architecture.
• Ability to use discretion in the management of multiple partners within a region who may be competitively positioned.
• Ability to close business while achieving a high level of customer satisfaction.
• Ability to maintain a high volume of inbound and outbound calls.
• Professional, courteous attitude to reflect ESET commitment to quality products and services. 
• Ability to multi task, while being detail oriented.
• Proficiency in Microsoft Office products.
• Associates’ degree or equivalent professional experience.
• Intermediate Level Sales Position.
 

Benefits

Health & well-being

• Cigna Medical Plan
• Cigna Dental Plan
• EyeMed Vision Plan
• Reliance Standard Life Insurance
• Reliance Standard Long Term Disability Plan
• HealthJoy Employee Assistance Program
• Cigna Supplemental Insurance
• Lifestyle Spending Account
• Bi-Weekly Mediation Series 
• On-site Gym and shower facilities

Family

• Volunteer Day off
• Paid Time off
• Tuition Reimbursement
• Birthing Parent Match
• Pet Insurance

Office

• Recreational Zone
• Coffee & Snacks
• Parking Benefit

Other

• Benefit Hub - Discounts on travel, cars, electronics, etc…
• 401(k) retirement savings
• ESET's Charitable Contributions Program
• Referral Program

Primary location

San Diego

Additional locations

Time type

Full time