Inside Operations Representative, German Speaker

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the Team:

As an Inside Operations Representative, you will play a key role in managing various administrative tasks for the German market. You will be responsible for overseeing the entire prescription-to-cash process, ensuring that all administrative procedures run smoothly. Working closely with cross-functional teams, you will help ensure that patients can seamlessly receive Dexcom products, contributing to our overall operational goals.

Where You Come In:

• Arrange cost estimates and offers based on prescription information and process orders and cancellations per company policies.
• Generate opportunities and trigger automatic order creation while processing direct and returned orders.
• Arrange training through webinars, doctors, or freelancers for new or transitioning patients.
• Facilitate communication between internal departments.
• Contact interested parties via email and phone to address case-specific issues.
• Send needed products to sales representatives and medical facilities following demands and regulations.
• Accurately update and maintain customer records, transactions, and interactions, ensuring data integrity.
• Generate and maintain a procedural knowledge base and compile data for management review to identify areas for improvement.
• Train staff members on operational processes and tools.
• Support new projects and business initiatives.
• Undertake any other duties as assigned by management to support the overall objectives of the team and company.

What Makes You Successful:

• You have strong organizational skills and attention to detail.
• You are proficient in English and German (at least B2 level).
• You bring excellent verbal and written communication skills.
• Your collaboration skills allow you to drive results in a team environment.
• You are adaptable to changing priorities and tasks.
• You demonstrate problem-solving skills and the ability to work independently.
• You are comfortable interpreting reports and following documentation like procedure manuals.
• You are proficient in using Microsoft Office Suite and have basic knowledge of CRM systems like Salesforce.
• Your experience with collaboration tools like the Atlassian suite is a plus.
• You have proven experience in customer support operations or a related field.

What you'll get:

• A comprehensive onboarding and training on the job.
• Additional compensation for German language skills.
• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
• 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
• Opportunity to work from other countries for up to 30 days per year.
• Health Insurance including reduced premiums available for dependents.
• Life and Accident insurance coverage.
• 3rd Pillar Private Pension plan.
• Health and Wellness programs, including access to online coaching and therapy sessions 
• Fertility, Family forming, Menopause and Men's health support services.
• Regular team-building events that foster collaboration and connection.
• Best-in-class training and career development programs.
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
• Access to a fitness tracking app with rewards for staying active.
• Free parking space at the city center office location. 

Travel Required:

• 0-5 %

Experience and Education Requirements:

• Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.

Imagine a workplace where your ideas are valued, your growth is supported, and your efforts directly contribute to our success. We believe in fostering a culture where everyone feels empowered, inspired, and excited to come to work each day. If you're looking for a role that offers more than just a job, where you can truly make a difference and have fun while doing it, then we can't wait to meet you! Join us and be a part of something extraordinary.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Monthly base salary for this position is from €1,643.33 to €1,933.33 gross. Final offer will depend on your qualifications, competencies, and professional experience.