Inside Account Manager - Bowerston, OH

Position Summary

The Inside Account Manager Stair Part Specialist at Novo will focus on building and maintaining long-term relationships with a specific set of customers. They will ensure customer needs are met by coordinating with various departments, addressing complaints, and finding solutions to issues. The role involves working closely with the Territory Sales Manager to expand the territory and maintain existing relationships, as well as collaborating with other Account Managers and Territory Sales Managers within the company. The Inside Account Manager will also be working directly with Manufacturing for custom quotes and lead times.

Schedule: Monday-Friday 8am-5pm
Pay: $41k-$54k/year depending on experience 

Essential Responsibilities 

• Provides quotes, confirmations, responds promptly and professionally to customer requests. 

• Offers in-depth product knowledge and recommendations to customers.

• Processes orders and coordinates with suppliers to ensure timely delivery.

• Works with the Territory Sales Manager on setting up new customer accounts.

• Investigates and resolve customers order issues and concerns.

• Enters order information in a timely and accurate fashion.

• Develops and maintains expertise in an assigned specialty area to support departmental efforts.

• Coordinates warehouse and shipping exceptions with various departments.

• Collaborates with Territory Sales Manager in proper processing of credits/returns, ensuring the paperwork is complete and that the credit/return is accurate. 

• Communicates with Purchasing Department regarding large sales and/or out-of-stock concerns.

• Provides input and recommendations for catalogues and price lists.

• Drives customer satisfaction to increase sales volume and profit margins.

• Follows established procedures for placing customer orders, servicing customers, adhering to pricing guidelines, and recommends changes when warranted to achieve overall company goals.

• Develops department personnel, including new, current, and outside sales, while embodying teamwork, professionalism, conduct, and dedication to Novo Building Products’ goals.

• Supports the team with large and or complex orders.

• Calls new, potential, existing customers for sales opportunities, introducing new products and promotions.

• Performs other duties as assigned.

Basic Qualifications (required)

• Advanced knowledge of computer skills, including Microsoft Word, Excel, Access, and Outlook.
• Capability to communicate efficiently with all levels of employees, management, customers, and vendors both verbally and in written form.
• Exceptional data management and organizational skills and High degree of accuracy. 
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers, and courteous telephone manner.
• Ability to work independently and to conduct assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Capacity to multi-task with speed and accuracy while prioritizing tasks and ability to maintain excellent organizational skills to work effectively and efficiently on multiple tasks simultaneously.
• Must have a current valid driver’s license, unrestricted except for vision correction, and good driving record.

Preferred Qualifications 

• Bachelor’s degree in construction management, Marketing, Business Administration, or comparable area of study is required.
• Minimum of three years’ experience in a building material sales and service environment.
• Basic understanding of the supply chain to the building materials industry.
• Preferred industries include stair parts or associated millwork, (i.e., molding, doors, or window suppliers).

Travel Requirements 

• Travel may be required on occasion 

Physical Requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hand to finger, handle or feel; reach with hands and arms; and lifting.