We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as an Inside Account Manager, working hybrid between your home office and our office in Belen Costa Rica, and help us do what we do best: propelling business forward.
We are searching for someone who can help us make a little magic for our customers and their clients every day. As an Inside Account Manager, you will service our portfolio of customers to manage their accounts and generate new business.
In this role, you will:
- Own both the strategic and tactical components for the accounts you are assigned to, for both existing ARR and new business, while maintaining and growing business success across the customer journey
- Understand use cases and how to sell across multiple lines of business with a focus on the Business & Professional Services industry for organizations of all sizes
- Understand an account’s needs and apply an understanding of ShareFile products, sales methodology, processes, prospecting techniques, and customer base to sell to end-users
- Lead and execute customer engagement programs, such as nurture, social, webinar campaigns, and customer Quarterly Business Reviews
- Create customer-specific content solution outcomes and apply value-based selling methodology
- Cooperate with internal resources and partners to deliver onboarding and adoption strategies across products and customer segments
- Partner with cross-functional teams to deliver a coordinated customer onboarding and adoption journey
- Invest time and effort into learning and practicing prospecting techniques and follow up on inbound leads, qualifying, solution selling, negotiation, and closing sales
- For the existing customer base, call on and developing relationships with an emphasis on new product sales. Account expansion and retention activities include cross-selling into new areas, solution selling, negotiation, and closing
- Provide accurate and timely opportunity forecasting for net new and current annual recurring revenue
Your background:
- University Degree and 2-4 years of prior relevant closing experience
- Experience working with Customer Success teams on SaaS B2B, experience with a CRM system, and practical knowledge of project management
- Experience with Salesforce
- Experience identifying and working with C-level contacts preferred
- Experience in a high-tech, direct sales, and procurement environment with a demonstrated track record of success in driving customer adoption of technology is preferred
If this sounds like you and fits your experience and career goals, we’d be happy to chat.
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:
- Health insurance plan that provides coverage for a wide range of medical services, including doctor visits, dental, emergency care, and preventative care, for yourself, your spouse, or your dependent children (until 18 years old and up to 25 years old if they are full-time students, with proof of eligibility).
- Life and disability insurance for our employees.
- Competitive salary, bonus or commission (according to your position), and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
- Besides your legal vacation days, you will received a paid day off for your birthday, and company holidays. A variety of leave plans, including additional paid time off and other leaves.
Apply now!
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Skills Required
- University degree
- 2-4 years of relevant closing experience
- Experience working with Customer Success teams in B2B SaaS
- Experience with a CRM system
- Practical knowledge of project management
- Experience with Salesforce
- Experience identifying and working with C-level contacts
- Experience in high-tech direct sales and procurement environments
- Demonstrated success driving customer adoption of technology
Progress Software Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Progress Software and has not been reviewed or approved by Progress Software.
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Equity Value & Accessibility — Equity participation includes an employee stock purchase plan with a discounted purchase and an extended lookback window, improving accessibility and potential upside. Many roles highlight this plan as a standout component of total rewards.
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Leave & Time Off Breadth — Time off offerings include flexible or unlimited PTO, paid holidays, a birthday day off, parental leave, and paid volunteer time. Hybrid and remote options help make time-off policies more usable.
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Wellbeing & Lifestyle Benefits — Coverage spans medical, dental, vision, life and disability, mental health resources, an EAP, wellness programs, and optional add-ons like pet and identity protection. Professional development support, recognition programs, and workplace perks add to overall lifestyle value.
Progress Software Insights
What We Do
Progress Software empowers organizations to achieve transformational success in the face of disruptive change. Our software enables our customers to develop, deploy and manage responsible AI-powered applications and personalized digital experiences with agility and ease. Businesses of all sizes get a trusted provider in Progress, with the products, expertise and vision they need to turn AI disruption into a competitive advantage. Millions of developers and technologists at hundreds of thousands of organizations depend on Progress every day. Learn more at www.progress.com.
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