The Role
Manages and grows existing small-to-medium business accounts through proactive outreach, account reviews, customer retention, upselling, margin management, and payment process conversions. Builds relationships across customer organizations, resolves issues, gathers account intelligence, and follows up on opportunities. Coordinates concurrent initiatives from proposal through implementation while delivering strong communication, presentation, negotiation, and collaboration.
Summary Generated by Built In
PURPOSE
This account management position focuses on maintaining existing accounts in the small-to-medium sized business sector working with all levels inside the company to ensure that customers loyalty is to Worldwide Express. Our Account Managers offer a best in class, executive level management solutions to customers that are previously underserviced from their current provider.
ESSENTIAL DUTIES & RESPONSIBILITIES
•Identify and qualify C & D customers through proactive calls (script included)
•Retain and grow C & D customers through Account Reviews (script included)
•Penetrating all levels of an account
•Optimizing customer growth through additional business
•Solution solving to maintaining customer loyalty, margin management
•Maintaining customers daily volume etc.
•Transferring check paying customers to ACH (script included)
•Transferring paper invoice to e-Bill (script included)
•Perform necessary follow-up via phone and/or email to ensure opportunities have been successfully identified
•Engage with multiple contacts inside account and collect contact information (First/Last name, position, champion/adversarial, other notes)
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
•Lead multiple concurrent projects and program initiatives from proposal through implementation and client acceptance.
•Comfortable in a fast paced, results oriented environment
•Exceptional written, verbal and non-verbal communication skills
•Strong customer-facing, presentation and negotiation skills
•Desire to succeed in the Business World
•Outstanding collaboration and communication skills at multiple levels
QUALIFICATIONS:
•At least six months of practical experience
•Bachelor’s degree, ideally in communications, business, marketing and / or management
PHYSICAL DEMANDS & WORK ENVIRONMENT
Work Environment: Job is typically performed in a general office environment.
Skills Required
- At least six months of practical experience
- Bachelor's degree, ideally in communications, business, marketing, or management
- Ability to lead multiple concurrent projects and program initiatives from proposal through implementation and client acceptance
- Exceptional written, verbal, and non-verbal communication skills
- Strong customer-facing, presentation, and negotiation skills
- Outstanding collaboration and communication skills at multiple levels
- Ability to work in a fast-paced, results-oriented environment
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The Company
What We Do
Worldwide Express, a WWEX Group company, is a leading third-party logistics provider serving businesses with simplified parcel and freight shipping. It combines expert support, UPS parcel services, freight solutions, carrier relationships, and customizable technology to streamline shipping and e-commerce operations. The company provides customized, end-to-end logistics solutions and related supply-chain visibility for shippers ranging from small and midsized businesses to large enterprises.
