Inside Account Manager II

An Inside Account Manager II is tasked with building and maintaining strong, long-lasting customer relationships with the major accounts in the region. This position serves as the main point of contact for top accounts, building strong relationships and acting as a trusted advisor.

Essential Duties & Responsibilities Required:

• Manage top/major accounts: Oversee and nurture mature accounts, ensuring consistent growth and stability. (50%)

• Execute customer strategies including strategic opportunities/projects, analysis, customer pricing, freight contract feedback (30%)

• Coordinate with Client Executives and all internal departments on strategic initiatives/escalations (20%)

Other Duties & Responsibilities:

• Additional duties as assigned

• Meets attendance and punctuality standards

Required Knowledge, Skills & Abilities:

• Able to execute instructions and to request clarification when needed.

• Able to use a 10-key quickly and accurately.

• Possesses basic clerical and data entry skills.

• Possesses strong data entry skills.

• Ability to input 40 words per minute

• Able to perform basic mathematical calculations.

• Able to recognize and attend to important details with accuracy and efficiency.

• Able to communicate clearly and convey necessary information.

• Able to converse and write effectively in English.

• Able to create and conduct formal presentations.

• Able to interact effectively with all levels of management.

• Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.

• Possesses strong multi-cultural interpersonal skills.

• Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.

• Possesses strong organizational and time management skills, driving tasks to completion.

• Able to constructively work under stress and pressure when faced with high workloads and deadlines.

• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

• Able to work independently with minimum supervision.

• Able to maintain confidentiality of sensitive information

• Able to build solid, effective working relationships with others.

• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.

• Able to quickly learn new systems and technology.

• Able to use relevant computer system applications at an intermediate level.

Experience:

• 5 to 8 Years of relevant work experience.

Education & Certifications:

• Bachelor's Degree preferred.

• Some College required.

Working Conditions:

• Consistent non-standard work or overtime as business requires.

• Professional, office environment.

• Some travel required.