Insert Operator

This position is Onsite. Our office is located at 13209 Corporate Exchange Drive, Bridgeton, Missouri 63044.
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.
The current team member operates a high-volume production inserter that is critical to our daily output. This machine is designed to be run by a single operator and is responsible for producing approximately 150,000 physically inserted pages per day. This role is highly specialized and cannot be automated or absorbed by other team members without compromising production efficiency, quality, or compliance.
With the upcoming addition of VPAY, our facility is projected to experience a 25% increase in volume. This surge will directly impact the inserter workload, pushing our current capacity beyond sustainable limits. The nature of the inserter operation requires constant attention, precision, and manual intervention, making it infeasible to redistribute this workload among existing staff or rely on AI or automation to fill the gap.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10pm - 6am OR 6am - 2pm. It may be necessary, given the business need, to work occasional overtime.
We offer 4 weeks of paid training. The hours during training will be 8am to 5pm CST.
Primary Responsibilities:

• Insert Operators ensure that all documents are inserted accurately and in compliance with strict HIPAA guidelines, as we handle Protected Health Information (PHI). Key responsibilities include:
• Divert Handling: Properly manage diverted mail to prevent errors.
• Double Checks: Perform secondary verification to confirm accuracy.
• Quality Checks: Inspect for completeness and correctness throughout the process.
• Insert Verification: Confirm that each document is inserted into the correct envelope before sealing.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualification:

• High School Diploma or GED
• Must be 18 years of age or older
• Ability to travel up to 10% of the time
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10pm - 6am OR 6am - 2pm. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• Experience handling mechanical equipment

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $24.23 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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