Innovation manager

The Role:

As a member of the Innovation team, the Innovative Solutions Manager will collaborate with legal operations teams, clients, and practice groups to deliver creative solutions to business problems and promote productivity, best practices, innovation, and client service.

Whilst this is the first innovation role within the London office, there is support from Innovation roles across our US and European offices.

Responsibilities:

• Provides project management and process improvement services to internal stakeholders

• Works with internal and external clients to document requirements/challenges, and develops and implements appropriate solutions

• Supports team and firm-wide initiatives and special projects focused on legal technology roll-out and change management, emerging technology assessment (e.g., GenAI) and other process improvements

• Performs project management for innovation projects, including gathering requirements, communicating with attorneys and clients, managing development timeline, and completing project roll-out

• Partners with other members of the Innovation and Information Technology team to identify, evaluate, and implement emerging legal technologies

• Serves as a subject matter expert for legal technology solutions, providing ongoing support to internal teams and stakeholders

• Monitors ongoing legal industry practices related to innovation, including trends, emerging technology, and implementation challenges

• Researches and evaluates tools and procedures that promote productivity, efficiency, and quality for legal work product and delivery of legal services.

• Leverages and crafts solutions using Greenberg Traurig tools and third-party software to aid in the development of new solutions

• Promotes visibility of departmental activities and solutions via firm presentations and client meetings

Experience, Skills and personal attributes:

• Demonstrated interest and understanding of emerging technologies (i.e. artificial intelligence, machine learning, predictive coding), and how they can be applied in a legal context

• Ability to turn ideas into product solutions

• Understanding of and ability to apply a design thinking approach to problem solving

• Excellent attention to detail and the ability to work well under pressure

• Excellent communication skills, both written and oral

• Effective interpersonal skills and the ability to interact with people at all levels

• Excellent prioritisation and time management skills

• Flexibility and adaptability in a fast-paced work environment

• Ability to demonstrate a flexible and hands-on attitude, responding effectively to rapidly changing circumstances

• A commercial and pragmatic outlook

• Excellent team player and strong interpersonal skills.

• Advanced knowledge of MS applications to include Word, Excel, SharePoint, PowerPoint, and other project management, case management and process mapping tools.

• Demonstrate a positive attitude and be a role model for the team

• Demonstrate the ability to manage simultaneous workstreams to tight deadlines

• Ability to work both independently and as part of a cross-functional, collaborative team

• Exceptional ability to quickly and accurately triage, deconstruct, and communicate issues and potential resolutions to management and professionals of all levels

• Capacity to learn and use a variety of matter, project and portfolio management tools

• Provide outstanding client service and seek to exceed client expectations; proactive in seeking innovative ways to help others

• Experience in change management and/or training with the ability to influence stakeholders at all levels

• Awareness and experience with assorted legal operations and technology tools

Qualifications:

• Undergraduate degree in business administration, information technology or a related field is essential

• Significant experience of working within a law firm, corporate legal department or other professional services environment

• Project Management Professional (PMP) or lean six sigma certification is desirable