Key relationships:
- Disputes Practice Leader / Innovation Partner Champions across Disputes
- Knowledge Counsel
- Practice Group Head of Strategy & Operations and wider Disputes Operations Team including LOPM and BD leads
- Practice Group-aligned Legal Tech / Product Manager (and automation / data specialists as needed)
- Central Innovation and Knowledge teams (firmwide)
- Disputes leadership, lawyers, and client teams
Core responsibilities
Innovation and Technology
Evaluate and shape the application of AI tools (such as Copilot and Harvey) to Disputes workflows, including document analysis, drafting, and workflow automation, in line with practice group and firmwide strategic priorities. Design strategically aligned innovation and process solutions for the Disputes teams and, where appropriate, for Disputes clients. Identify areas for improvement and provide legal input into new innovation ideas (i.e. new products and services). Serve as the "subject matter expert bridge" between fee-earning teams and central innovation and operations functions. Stay abreast of the latest advancements in legal technology, disputes practice, and knowledge management to identify opportunities and drive collaboration. Support data capture and the development of data-driven insights, including Power BI dashboards for financial, operational and client-facing metrics.
Service Delivery
In collaboration with the Legal Operations and Project Management (LOPM) Business Partner, act as the key legal subject matter expert to design and document Practice Group-specific “ways of working” for priority worktypes - covering the end-to-end process, templates, knowledge assets, tools, resources and supporting guidance. Expand process automation across Disputes workflows, templates and client workstreams.
Work closely with PG Head of Strategy & Operations, LOPM Business Partner and PG-aligned Legal Tech resources, to ensure alignment with firmwide strategy and drive implementation of PG strategy and business plans.
Work closely with the LOPM Business Partner and Legal Tech team to embed the right tools into standardised ways of working. Continuously improve these as each Practice Group’s model evolves and maintain the uniquely CMS approach to those.
Work with Knowledge Counsel, develop and maintain new knowledge assets such as use cases, case studies, prompts, playbooks to support these ways of working, as well as any PG-specific AI related knowledge content.
Share lessons learned and successes, and spot opportunities to support further developments across the practice.
Knowledge, Training and Clients
Train, upskill and support lawyers and teams to adopt new ways of working and legal technology consistently.
Be an active member of the Innovation Pillar of the Disputes Strategy, acting as an Innovation Rep and working to foster a culture of continuous innovation. Collaborate with key internal relationships (above) to design and deliver strategically aligned, creative and innovative solutions internally for the Disputes team and externally for Disputes clients.
Support client-facing activity: contribute to pitches, co-design client solutions, and identify opportunities to deliver tech-enabled support to clients that strengthens our relationships.
What’s in it for you?
We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:
Competitive basic salary (reviewed annually)
Flexible, hybrid working policy
Generous bonus scheme
Up to 25 days holiday (rising to 28 days with service)
Holiday exchange scheme
Private medical insurance
Enhanced parental leave
Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.
If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.
Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.
Skills Required
- Experience evaluating and applying AI tools (e.g., Copilot, Harvey) to legal/disputes workflows
- Experience with legal technology, process automation, and workflow design
- Experience designing and documenting practice-group specific ways of working, templates and playbooks
- Experience creating data-driven insights and Power BI dashboards for financial, operational and client metrics
- Experience collaborating with Legal Operations, Project Management, and Legal Tech teams
- Ability to train, upskill and support lawyers in adopting new technologies and ways of working
- Experience developing knowledge assets (use cases, prompts, playbooks, case studies) for legal teams
- Experience supporting client-facing activity, pitches, and co-designing client solutions
What We Do
CMS is an international law firm with over 5,000 lawyers across 80 offices worldwide. They provide a wide range of legal and tax advice to help organizations thrive in changing times, offering deep local market understanding combined with a global perspective to support clients across various sectors.
