About the job
We are seeking an experienced Technical Leader to spearhead our conversational AI / emerging technology initiatives and drive the strategic evolution of our conversational AI capabilities.
This role combines hands-on technical leadership with strategic planning, requiring someone who can architect robust solutions while mentoring development teams.
The successful candidate will serve as the primary technical authority for our chatbot / innovation ecosystem, ensuring platform scalability, reliability, and continuous innovation.
You will work closely with cross-functional teams to translate business requirements into technical solutions and drive the adoption of our platform.
He will also drive continuous innovation across multiple technologies including IBM Watson, GenAI, and LLMs.
Main Responsibilities:
Serve as Technical Lead for the Chatbot platforms, driving architecture decisions and technical strategy
Lead and oversee platform evolutions and improvements for conversational AI systems
Manage of innovative proof-of-concepts and prototypes, using emerging technologies including GenAI and LLMs
Provide technical mentorship and coaching to developers
Act as the escalation point for L2/L3 support teams on complex technical issues
Support technical incubation and team upskilling for transition from POC to project
Evaluate new technologies and frameworks to determine their potential business value
Participate actively in business case creation and technical feasibility assessment
Experience / Knowledge
8+ years of software development experience with at least 3 years in a technical leadership role
Proven track record in AI/Chatbot development (IBM Watson expertise)
Experience with NLP concepts, machine learning techniques, and conversation design principles
Strong expertise in multiple programming languages, particularly Python and JavaScript
Frontend experience with frameworks like Vue.js and React.js
Backend experience with Node.js and cloud platforms (IBM Cloud, AWS, Azure)
Integration expertise (REST API, OData, SOAP protocols, SQL and database management)
Experience with enterprise systems integration (ServiceNow, Concur, Workday, COUPA) is a plus
Experience with AI & ML, LLM, GenAI technologies and applications
Experience with data consolidation and cleaning
Project management capabilities
Professional English proficiency (both written and verbal)
Skills
Excellent communication and leadership abilities
Ability to bridge technical and business requirements
Strong problem-solving and analytical skills
Innovation mindset with practical implementation focus
Qualification
Bachelor's or master's degree in computer science, Software Engineering, Artificial Intelligence or related field
IBM Watson & Cloud Certifications are a plus
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
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What We Do
We are Sanofi, an innovative global healthcare company. We chase the miracles of science to improve people’s lives.
Our team, across some 100 countries, is dedicated to transforming the practice of medicine by working to turn the impossible into the possible. We provide potentially life-changing treatment options and life-saving vaccine protection to millions of people globally, while putting sustainability and social responsibility at the center of our ambitions.
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